Suzan Balaa Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

• Conducting ongoing meetings with clients and relevant stakeholders to understand and document their requirements
• Manage projects to implement and provide ongoing support for Financial Productivity products
• Provide best practice advice around reporting and analytics in context of the legal practice management domain
• Allocate and prioritize workloads across my team members to meet deadlines and ensure timely execution of projects
• Work closely with team members in a mentoring role and assist in problem solving

Ottawa, Canada

o Implement and support Iridium BI productso Report/dashboard design and developmento Requirements gathering, both for development projects and consulting/implementation projectso Design, code, deploy, and test client-specific customisation and enhancementso Design, code, deploy, and test Iridium BI product features and enhancementso Technical.

Ottawa, Canada Area

o Customizing Elite 3E accounting software for law firms to fit the client's business ruleso Writing software specificationso Implementing customizations such as New Business Intake, Billing Workflows, Credit Note Request, Trust Transfers Request, Trust Disbursement Request, General Journal Approval Workflow and more. o Creating EDG templates (Invoices.

Beirut

o Developed several sites and intranets on SharePoint 2010o Developed a windows phone and several windows 8 applications application.o Received an IOS development Learning Course Certification (objective C)o Developed many Facebook applications and integrated Facebook with several siteso Integrated sites into the in-house CMS by Born Interactive and built.

Beirut, Lebanon

o Developed many web applications using PHP and MySQL and the.Net Platform;o Integrated websites into the custom built CMSo Participated in numerous project brainstorming meetingso Worked on DotNetNuke and integrated it on several websiteso Helped deploy websites on both Windows and Linux environments