Suzanne Azzopardi Email & Phone Number

Results driven individual with significant experience in Telephony System Management, Workforce Planning, Project Management and Business Analysis in a contact centre environment. Excellent interpersonal and problem solving skills, highlighted by a proven ability to deliver on performance targets, resolve challenging situations and develop business/technical solutions to meet both business and client needs within agreed timeframes. Skilled in research analysis to produce accurate forecasts, schedules and reports within specified targets with a demonstrated ability to work autonomously with limited guidance or as part of a team whilst maintaining a strong customer service focus.