Suzanne Baker Email & Phone Number

England, United Kingdom

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

New role in the company: Creating resources to include action plans, support and meeting documents and trackers. Monitoring and supporting talent groups and staff with career pathway/aspirations and professional membership (75% increase on staff with professional membership attained or working towards following support and workshops) giving information.

• Responsible for 10 centres nationally, monitoring performance of all training staff and the progression of all learners across 2 contracts (Study Programme and Traineeship) conducting regular meetings, analysing data.
• Producing reports, support plans and working with key leads to improve practise and highlighting areas of excellence.
• Manage the review of entire learner journey, ensuring collated results/data are used to inform future improvements and changes.
• Scheduling regular meetings with all tutors and managers nationally to enable support and reporting on performance.
• Creation of tracking documents, reports, training resources and support documents and plane in line with business requirements.
• Monitoring, reviewing and adapting learning and development plan to suit key objectives and business needs.

West Midlands, England, United Kingdom

Monitoring progress of Study Programme performance nationally to include monthly meetings, analysing data and reporting performance statistics, whilst initiating and developing training and improvement plans as required. Planning training, support and creating resources to ensure seamless delivery of contract, whilst delivering a study programme course two.

Dudley, West Midlands, United Kingdom

Managing delivery of Study Programme, Traineeships EFA/SFA and Adult Funding Budget. Overseeing center finances, driving performance and maintaining compliance standards across all contracts. Planning and overseeing recruitment selection and induction, motivating and managing staff through goal setting, appraisals, performance management, team meetings.

Dudley, West Midlands, United Kingdom

Delivered study programme customer service to a diverse group of 16-18 year olds with confidence, behaviour, emotional, physical, educational and metal wellbeing needs. Building an excellent rapport with group through fun interactive learning activities and structured reviews to establish needs and create support plan. Utilising mentor support, sign.

Hockley, Birmingham

Planning and managing own training diary to suit diverse and ever-changing needs of the organisation, clients and advisors. Teaching and facilitating training on the Work Programme supporting the long term unemployed into sustainable employment. Effectively using, designing and adapting teaching resources, materials and lesson plans to suit diverse group.

Birmingham, United Kingdom

Employment advisor Flexible New Deal, working with a caseload of up to 140, providing support services and IAG to improve customers’ employability prospects and secure them suitable, sustainable employment. Conducting initial assessments to identify barriers to employment before building a S.M.A.R.T and challenging Living Development Plan for employment.

Birmingham, United Kingdom

Responsible for completing induction and training ensuring contractual requirements are met. Creating learning and development plans and delivering a two-week Gateway to Work programme, a fast-paced highly energetic course focused on team building, motivation and confidence to prepare for employment. Succeeded in achieving a 98% retention rate, whilst.

Birmingham, United Kingdom

• Managing the recruitment selection and induction process and managing and training a team up to thirty people.
• Delivering in-house training on customer service, guest hospitality, upselling to maximise sales, Challenge 21, conflict resolution, manual handling and job roles and responsibilities.
• Controlling all aspects of finance in the pub, including sales, gross profit, stock control, core wages and controllable expenditure with an average weekly income of £30,000.
• Organising the staff rota, stock control, ordering and rotation and organising banquets for large parties.
• Interacting with customers, including serving food and drink, and ensuring that high standards of customer service are maintained and upselling to maximise profit.
• Working in a busy kitchen preparing food to set specifications and following strict basic food hygiene rules and regulations.

Coventry, Newmarket And Bury St Edmunds

• In this time worked as both Duty and Relief manager, as well as full manager/licensee:
• Managing the recruitment selection and induction process and managing and training a team up to thirty people.
• Delivering in-house training on customer service, guest hospitality, upselling to maximise sales, Challenge 21, conflict resolution, manual handling and job roles and responsibilities.
• Controlling all aspects of finance in the pub, including sales, gross profit, stock control, core wages and controllable expenditure with an average weekly income of £30,000.
• Organising the staff rota, stock control, ordering and rotation and organising banquets for large parties.
• Interacting with customers, including serving food and drink, and ensuring that high standards of customer service are maintained and upselling to maximise profit.

Foudation Degree In Education And Training, Education And Training, Distinction

Additional on Job Training 2015 Foundation Degree - Education and Training (Distinction) 2014 First Aid at Work 2013 CTTLS (Certificate in.

Foundation Degree, Education And Training (Dtlls Equivalent), Distinction

Activities and Societies: Staff Forum, First Aider, E&D Rep