Suzanne Baker Email & Phone Number

England, United Kingdom

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

New role in the company: Creating resources to include action plans, support and meeting documents and trackers. Monitoring and supporting talent groups and staff with career pathway/aspirations and professional membership (75% increase on staff with professional membership attained or working towards following support and workshops) giving information advice and guidance and mapping career progression nationally. Create bespoke career and development plans, through working with high potential individuals and their managers. Nominated First Aider and Mental Health First Aider

Responsible for 10 centres nationally, monitoring performance of all training staff and the progression of all learners across 2 contracts (Study Programme and Traineeship) conducting regular meetings, analysing data and reporting performance statistics, whilst developing training and improvement plans. Ensuring a comparative, consistent and comprehensive experience for all learners.• Producing reports, support plans and working with key leads to improve practise and highlighting areas of excellence.• Manage the review of entire learner journey, ensuring collated results/data are used to inform future improvements and changes.• Scheduling regular meetings with all tutors and managers nationally to enable support and reporting on performance. • Creation of tracking documents, reports, training resources and support documents and plane in line with business requirements.• Monitoring, reviewing and adapting learning and development plan to suit key objectives and business needs.• Completing support training and inductions ensuring understanding of systems, trackers and delivery resources.• Managing accessibility to curriculum resources and processes for provision of a high-quality learning experience.• Responsible for completing quality, compliance and delivery checks on a regular bases and providing feedback. • Liaise with Quality Assurers to ensure unit deadlines and external verifier requirements are effectively communicated to all.• Regular networking with external origination to gain referrals, build profile and signpost learners.

West Midlands, England, United Kingdom

Monitoring progress of Study Programme performance nationally to include monthly meetings, analysing data and reporting performance statistics, whilst initiating and developing training and improvement plans as required. Planning training, support and creating resources to ensure seamless delivery of contract, whilst delivering a study programme course two days a week and overseeing a centre and line managing the team.

Dudley, West Midlands, United Kingdom

Managing delivery of Study Programme, Traineeships EFA/SFA and Adult Funding Budget. Overseeing center finances, driving performance and maintaining compliance standards across all contracts. Planning and overseeing recruitment selection and induction, motivating and managing staff through goal setting, appraisals, performance management, team meetings, communication, planning and successfully implementing change. Monitoring and analysing statistics to include starts, retention, qualifications, WEX and PD’s and report to senior leadership team. Deploying targeted marketing strategies based on business priorities, local intelligence and networking with all stakeholders to include Local Agencies, DWP, referral agents and employers whilst working with local schools in line with the Gatsby Benchmark. Responsible for QIP and SAR at Centre level, continually identifying improvement opportunity whilst managing premises in line with company policy and H&S guidelines. Extensive experience dealing with high level learner safeguarding issues, working with mentors and support agencies to design and implement support plan. Whilst in post, I implemented AEB delivery, mentor me structure and piloted and implanted new delivery structure across the organization. Recognised for achieving the highest number of qualifications in year across contract/region.

Dudley, West Midlands, United Kingdom

Delivered study programme customer service to a diverse group of 16-18 year olds with confidence, behaviour, emotional, physical, educational and metal wellbeing needs. Building an excellent rapport with group through fun interactive learning activities and structured reviews to establish needs and create support plan. Utilising mentor support, sign posting and attending external support agency meetings in a advocate role to ensure diverse needs were met. Exceeded SP delivery targets and offered support and guidance in other areas of the business to include; Mentor training delivery, recruitment officer, administration and full induction. Instrumental in the year one success with an 86% retention and 86% success rate helping shape the future of SP delivery for SKTUK.

Hockley, Birmingham

Planning and managing own training diary to suit diverse and ever-changing needs of the organisation, clients and advisors. Teaching and facilitating training on the Work Programme supporting the long term unemployed into sustainable employment. Effectively using, designing and adapting teaching resources, materials and lesson plans to suit diverse group needs enabling delivery of both accredited and non-accredited training. Delivered training to large groups or on a 121 basis ranging from Entry level 2 to Level 2. Additional training delivered to new employees on delivery standard and company expectations and contract requirements. Delivery included induction, employability, industry-specific vocational courses, pre-employment, team building and Facilitating InFIT.

Birmingham, United Kingdom

Employment advisor Flexible New Deal, working with a caseload of up to 140, providing support services and IAG to improve customers’ employability prospects and secure them suitable, sustainable employment. Conducting initial assessments to identify barriers to employment before building a S.M.A.R.T and challenging Living Development Plan for employment, education and training. Emphasis on meeting motivational and personal needs leading to positive destination targets being regularly exceeded. Supporting customers in line with Work Programme contract, targets and agreed service standards.

Birmingham, United Kingdom

Responsible for completing induction and training ensuring contractual requirements are met. Creating learning and development plans and delivering a two-week Gateway to Work programme, a fast-paced highly energetic course focused on team building, motivation and confidence to prepare for employment. Succeeded in achieving a 98% retention rate, whilst maintaining accurate and comprehensive records to include JCP and DWP paperwork.

Birmingham, United Kingdom

• Managing the recruitment selection and induction process and managing and training a team up to thirty people.• Delivering in-house training on customer service, guest hospitality, upselling to maximise sales, Challenge 21, conflict resolution, manual handling and job roles and responsibilities. • Controlling all aspects of finance in the pub, including sales, gross profit, stock control, core wages and controllable expenditure with an average weekly income of £30,000. • Organising the staff rota, stock control, ordering and rotation and organising banquets for large parties.• Interacting with customers, including serving food and drink, and ensuring that high standards of customer service are maintained and upselling to maximise profit.• Working in a busy kitchen preparing food to set specifications and following strict basic food hygiene rules and regulations.• Ensuring that opening and closing procedures are adhered to in line with company policy, taking account of security and the health & safety of people and property.• Personal licence holder, key holder and appointed first aid representative.

Coventry, Newmarket And Bury St Edmunds

In this time worked as both Duty and Relief manager, as well as full manager/licensee: • Managing the recruitment selection and induction process and managing and training a team up to thirty people.• Delivering in-house training on customer service, guest hospitality, upselling to maximise sales, Challenge 21, conflict resolution, manual handling and job roles and responsibilities. • Controlling all aspects of finance in the pub, including sales, gross profit, stock control, core wages and controllable expenditure with an average weekly income of £30,000. • Organising the staff rota, stock control, ordering and rotation and organising banquets for large parties.• Interacting with customers, including serving food and drink, and ensuring that high standards of customer service are maintained and upselling to maximise profit.• Working in a busy kitchen preparing food to set specifications and following strict basic food hygiene rules and regulations.• Ensuring that opening and closing procedures are adhered to in line with company policy, taking account of security and the health & safety of people and property.• Personal licence holder, key holder and appointed first aid representative.

Foudation Degree In Education And Training, Education And Training, Distinction

Additional on Job Training 2015 Foundation Degree - Education and Training (Distinction) 2014 First Aid at Work 2013 CTTLS (Certificate.

Foundation Degree, Education And Training (Dtlls Equivalent), Distinction

Activities and Societies: Staff Forum, First Aider, E&D Rep