Suzanne Beattie Email & Phone Number

United States

Boston, Massachusetts, United States

• Amazing, intuitive software delivering to providers supporting people with home care and self-direction.
• Establish, strengthen, and maintain relationships as the primary point of contact with clients.
• Interpretation of addressing and prioritizing product repairs and enhancements of software solutions.
• Understanding the client’s business needs software enhancements were presented.
• Demonstrated versatility during multiple departmental structural changes allowing for varied opportunities outside the description to support and complement company fluctuations including fiscal account management.

Albany, NY

• Provided leadership, program guidance and oversight to 92% of employees for the day-to-day operation of all +10 grant funded programs with zero turnover.
• Established and maintained excellent working relationships with federal, state and foundation grant funders.
• Facilitated internal and external meetings ensuring feedback being incorporated into decision-making and policies.
• Lead the organization during turbulence, involving staff restructuring, system changes and policy compliance to reflect the current service delivery.
• Spearhead the organization’s implementation of a custom tailored EHR system (Footholds/AWARDS) capturing the organization’s value of service as a Community Based Organization allowing for additional needed funding.

Albany, New York Area And More

• Spearheaded the engagement and development of quality services being defined within the care management model while supporting relationships to the change to further enhance experience.
• Development of protocols integrating regulatory Medicaid Case Management requirements and quality management ensuring a path toward continuous monitoring of quality initiatives.
• Identified and established an on-line tool to measure the quality components of the Life Plan with a focus on a comprehensive, person-centered individual plan desired by person.
• Interpretation, education and implementation of the regulatory requirements
• Built the Quality and Analytics team to support the qualitative functions of the department and organization.

Albany, NY

• Responsible for the ongoing implementation, development, monitoring of Quality Plans in Office of People with Developmental Disabilities (OPWDD) involving 67 programs, Department of Health (DOH) Quality Assessment and.
• Designed the content of a web-based quality initiatives program (Trackers) designed to measure deliverables of the Home and Community Based Waiver services and clinical outcomes. This platform brought merged.
• Developed and implemented Integration of Services upon merger to improve overall communication and the individual service plan with the goal of team effort focusing primarily on the individual supported with the.
• Initiated development and delivery of the agency wide quality assurance agenda collaborating with fellow Executive Management and Quality Assurance Board committee to set the strategic quality goals to position the.
• Prepared the agency to change industry expectations, government mandates, and regulatory requirements affecting the delivery of care and ensuring the agency’s position as a premier provider of services to the community.
• Development and training to professional staff on quality plan, investigations, regulatory changes and implementation, development and education.

Bachelors Of Science, Community And Human Services

Associates, Early Childhood Education And Teaching