Suzanne Brienza Email & Phone Number

New York, Ny, Us

Bethpage, New York, United States

Developed strategies to enrich improve customer experience, operational efficiencies, and cost savings. Oversaw implementation of policies, procedures, processes, and programs focused on creating seamless experiences across multiple platforms and departments.• Drove operational excellence through process improvements, contributing to achieving measurable outcomes including ~1.3M fewer inbound calls.• Led functional teams, identified process improvements, and implemented change, reducing erroneous appointment scheduling by 40% and 300K fewer truck rolls.

Melville, New York, United States

Led 75+ management and bargaining unit employees with $25M operating budget and multi-million-dollar capital budget. Developed strategies and programs that drove customer experience and company-wide goals. Coordinated all KPIs and metrics associated with Customer Experience & Intelligence, Customer Technology, Community Partnership Programs, Customer Escalations, Economic Development, Major Account Management, Small Business Management and Marketing.

Hicksville, New York, United States

Oversaw and managed 300+ management and bargaining unit employees with $20M+ operating budget and multi-million-dollar capital core budget. Led safety, metering, and field collection services department. Implemented large capital projects, safety programs, and policies and procedures to ensure services performed in compliance with regulatory standards and company guidelines and goals.

Melville, New York

Oversaw and managed 160+ management and bargaining unit employees with $16M operating budget. Ensured company’s revenue streams were optimized along with high levels of customer engagement.

Melville, New York

Doctor Of Law (J.D.)

Bachelor Of Arts (B.A.), English

Executive Leadership