Suzanne Burns Email & Phone Number

United Kingdom

Develops and executes initiatives (retention, succession planning, merit review process, compensation, engagement, performance management, and organizational change). Partners with business leaders to design and execute scalable talent strategies - Overseeing the recruitment process to attract the best candidates and reduce employee turnover Leads, motivates and develops a team that is laser-focused on delivering and achieving critical business results; being viewed as trusted partners and thought-leaders throughout the business

United Kingdom

We are Konfidently; an international, multi-lingual team of expert facilitators, consultants, and mentors that specialize in helping businesses add massive enterprise value, make the most of their teams with best return on investment and scale up their business

London, United Kingdom

People Management, team engagement and succession planning can be really simple and helps make the most of the team however, companies often find it time consuming and challenging. I help you find your way with your people, make sure your processes work for you and to best effect and ensure communications are in place so that building your team is fun and motivating them is easy

Edinburgh, United Kingdom

London, United Kingdom

Elstree London

Agreeing Business StrategyExecuting expansion strategies including online programmesNegotiating International contractsAgreeing & Implementing termsAdvising on International Markets Recruiting, Training and overseeing the Sales TeamOverseeing the Operations team Overseeing New Market projects

London Hilton Metropole, Hilton On Park Lane

Overseeing teams of between 6-14 and having full responsibility for all HR functions across the properties TALENT ACQUISITION• Analysis of Manpower plans and open positions in conjunction with succession planning to identify recruitment needs. • Coached HOD’s and facilitated recruitment processes which, significantly reduced turnover of new starters.COACHING, TEAM DEVELOPMENT & SUCCESSION PLANNING• Developed and monitored KPI’s in line with the Balanced Scorecard and Business Objectives• Placing a strong focus on training needs analysis and succession planning, coached and mentored the management team in line with their career goals & business needs CHANGE MANAGEMENT• Due to a need to cut costs within the business we reduced overall payroll by £40k through restructuring of Finance department; positively managed contentious individuals through supportive communication.• In conjunction with restructuring I took the Hotel through collective consultation processes for redundancy of almost 100 employees reducing headcount by up to 15%• Led the integration of shared administration services and centralised recruitment functions – • TUPE of individuals from contractor to contractor and contractor to employer.• Managed the change to flexible contracts in 2 units with a combined workforce in excess of 1000 team members. EMPLOYEE RELATIONS• Headed a variety of Tribunal cases with varying degrees of challenge, Managed and settled grievance cases, coached team members involved• Changed the culture around and positively impacted performance and conduct through the use of the disciplinary and grievance processTRAINING & DEVELOPMENT• Wrote and facilitated a number of practical and engaging training in line with business objectives which positively impacted the HOD’s and their teams through their communication and leadership.

Newcastle Upon Tyne And London

• Changed the culture of Human Resources within the Hotel from a support to a strategic function. Empowered the HOD’s in all areas to become Business Unit Managers with a focus on developing their teams in line with Business and individual needs.• Displayed excellent leadership and influencing skills • Working closely with the Government agency Connexions, introduced a model to bring young people out of work, education and training for 24 weeks into the workplace, we had a number of successes • Presented the successful ‘Making it Happen Now’ programme for HOD’s and the senior management team specifically focusing on Goals, Communication and Leadership.• Achieved an overall ‘A’ in the HR and Training Audit. Awarded first ever overall performance rating of 4 by the GM in my PDR ‘constantly exhibiting superior standards of performance, man management & business skills.’

Newcastle Upon Tyne

Support Staff and Middle Management Recruitment

Nottingham

Responsible for all HR Functions of this newly opened and refurbished property Recruitment of the Management teamAttracting personable team members through Advertising and Open daysTraining and Developing with a focus on Creating a Wow Culture Implementing systems and procedures Managing performance

Search and Selection

London City, Central London, Greater London

All aspects of Sales and Marketing of these High Street Recruitment Companies to Corporate EmployersMatching candidates to cultures, values and skills

Business Management, Business/Managerial Economics

A Levels