In my role as a ServiceNow developer, I employ agile methodologies to implement configuration changes as per customer requests and effectively troubleshoot reported user issues.

In my most recent role at Roper St. Francis, I perform system maintenance tasks, execute root cause analysis to diagnose issues, create charge orders, order sentence (OEF build), Powerplan modifications and virtual views. I direct clinical change management initiatives, review user workflows, analyze data to ensure positive impact, and identify opportunities for integration points and cross-solution builds.In addition to this, I develop, test, implement, and maintain Cerner PowerOrders, Cerner Pharmacy, Cerner HER, Cerner CCL, rules, MPages, DynDoc and Pyxis medical application software, providing application support and optimization. I interact with clinical users, including physicians, advanced practitioners, nurses, and pharmacists to understand operational needs, incorporating clinical practice standards and configuring functionality for production and non-production environments.Accomplishments I'm proud of:  Identified providers not using ePrescribe application and deactivated 100+ Cerner SureScript licenses, realizing a savings of $100K+. Drove a 46% reduction in missing patient status order alerts with refined physician targeting. Eliminated 20K+ pop-up alerts for nurses (out of 45-60K) with no negative impact to the subject of the alert. Successfully implemented Cerner EHR with focus on pharmacy and orders, orchestrating tamperproof Rx printing, cross-encounter med reconciliation, ePrescribe Controlled Substances, NCPDP 2017071, and designing SmartZone passive notifications. Led cross-functional teams in order backload and controlled substance prescription initiatives, facilitating a seamless transition from McKesson to Cerner systems without significant loss of productivity.Additional Experience as Product Manager, NDCHealth, Atlanta, GA & Assistant Professor and Drug Information Specialist, Medical University of South Carolina, Charleston, SC