Suzanne Costa Email and Phone Number
Dedicated and self-motivated Executive Manager with over 30 years of healthcare service. Experienced in program development, compliance, risk management, utilization review, quality assurance, staff recruitment/retention, gerontology, mental health and addiction treatment. Committed to developing and maintaining efficient operations and market presence. Strong organizational, communication, team planning and conflict solution skills.Specialties: Budgeting, conferences, financial planning, market planning, mental health and substance abuse services, operations management, progress, seminars, staff supervision, compliance with standard and ethical behavioral practices, planning and executing marketing strategies
Family First Intervention
View- Website:
- family-intervention.com
- Employees:
- 7
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InterventionistFamily First Intervention Apr 2023 - PresentUnited States -
DirectorAny Length Resources Oct 2021 - PresentPensacola, Florida, United States
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Painter/OwnerJ & S Repairs Oct 2005 - PresentGulf Breeze, FloridaColor consultation and interior color change. Brush and roll detailer.
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Program DirectorNew Season Nov 2020 - Oct 2021Cantonment, Florida, United States -
Vice President OperationsInhome Recovery Care Oct 2019 - Jul 2020North West Florida Panhandle• Developed standard operating policies and procedures for a new model of substance abuse treatment.• Responsible for developing internal systems, program framework and recruiting staff.• Facilitated initial State of Florida licensure within 90 days to begin operations.• Secured permanent State of Florida license with zero deficiencies.• Ongoing development of team cohesiveness and operation strategies.• Assisted with admissions, interviews, evaluations and pre-screening as needed.• Maintained knowledge of applicable state and federal laws and regulations for ongoing compliance.• Established and maintained positive relationships with government regulators, clients, families, healthcare providers, and the community at large.• Participation in local advocacy groups• Diligent monitoring of Quality Assurance and Safety/Risk Management for business integrity and excellent client care
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Utilization Review ManagerAssurant Billing Apr 2019 - Sep 2019Worked RemotelyManaged utilization reviews and staff at several addiction treatment facilities.
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Director Of Community RelationsT. R. Reeves, Md Apr 2018 - Apr 20197552 Navarre Pkwy Unit 21, Navarre, Fl 32566Continually maximizing clinic exposure in the local community by educating physicians and staff about specialized practice, attending networking opportunities/conferences, hosting Lunch & Learns, and setting up speaking engagements.
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Chief Operations OfficerDestin Recovery Sep 2013 - Mar 2018Destin, FloridaIntegrating life into recovery and recovery into life. Truly personalized addiction treatment. 12-step model with dedicated and passionate staff. "Not like the others who rush you through and send you on your way...hoping it works." "This place is different. Staff here really care."
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Utilization Review Coordinator / Clinical Tech Coordinator -Twelve Oaks RecoveryAcadia Healthcare Jul 2010 - Sep 2013Navarre, FloridaUtilization Review Coordinator (November 2012-September 2013)--Advocated for patients by critically examining the medical record for substance abuse services provided and negotiating with insurance providers for continued authorization.Clinical Tech Coordinator (July 2010-October 2012)--Developed and rolled out new policies. Directed strategic initiatives to improve patientcare and outcomes. Reduced and controlled labor expenses through scheduling process. Trained, coached and mentored 32 professional staff to ensure quality patient care. -
Director Of Social ServicesColony Oaks Care Center; Vallhaven Care Center Feb 2006 - Jun 2010Perform resident assessments at admission, upon condition change and/or annually.Create, review and update person-centered care plan and progress notes.Provide direct psychosocial intervention and direct interdisciplinary reviews.Assist residents and families in coping with adjustment.Interdisciplinary team planning.Discharge planning and interagency coordination.Able to maintain confidentiality, and build rapport quickly with peers and residents/families.
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Social WorkerPeabody Manor Jun 2006 - Feb 2008* Perform resident assessments at admission, upon condition change and/or annually. * Create, review and update care plan and progress notes. * Provide direct psychosocial intervention. * Assist resident and families in coping with skilled psychosocial adjustment. * Interdisciplinary team planning. * Discharge planning and interagency coordination. * Able to maintain confidentiality.
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Executive DirectorIsland Shores Retirement Living Center Jan 1994 - Dec 2004Responsible for all aspects of operations management. * Developed the annual operating plan and budget, then implemented it as defined. * Planned and executed marketing strategies resulting in an average 95% occupancy rate. * Continuously monitored the needs and preferences of residents and family members to ensure staff and the facility were responsive. * Created resident satisfaction survey and achieved outstanding annual results. * Recruited, developed, directed and held accountable the work activity of 13 employees and college interns.
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Medical Social WorkerOlsten Health Care Jan 1992 - Jan 1993
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Program ManagerNorth Florida Mental Health Center, Inc Jan 1989 - Jan 1993Developed and implemented policies, procedures and treatment guidelinesto begin a residential treatment facility for fifteen chronically mentallyill adults. * Responsible for clinical management along with staff supervision andtraining in compliance with standard and ethical behavioral practices. * Maintained knowledge of state rules and regulations to assure the Mental Health Center met state licensure requirements.
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Substance Abuse Program SupervisorHenderson Mental Health Center Jan 1988 - Jan 1989New Vistas Day Treatment Program
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Admissions CounselorGlenbeigh Hospital Jan 1987 - Jan 1988
Suzanne Costa Education Details
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Carroll UniversityPsychology And Communication
Frequently Asked Questions about Suzanne Costa
What company does Suzanne Costa work for?
Suzanne Costa works for Family First Intervention
What is Suzanne Costa's role at the current company?
Suzanne Costa's current role is Director at ALR Cottages Sober Living.
What schools did Suzanne Costa attend?
Suzanne Costa attended Carroll University.
Who are Suzanne Costa's colleagues?
Suzanne Costa's colleagues are Natali Chuvala, Philip "chip" Winfrey, Steven G., Steve Gualandi, Charlie Thompson, Makayla Zubal, Adam Faulkner.
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