Positions held in chronological order: Special Services Associate, Specialty Department Supervisor, Key Carrier, Manager on Duty, Special Services and Recieving Department Supervisor. Recieve products and deliveries, inspect shipments, documenting damages and filing claims, proceeeing hazardous waste, operating lift equipment.Training and developing associates, assisting them in obtaining skills for advancement and areas of interest.Ensuring order fulfillment accuracy, monitoring and identifying opportunities for shrink, stocking product, verifying product inventory, handling customer service concerns/complaints, inspecting rental equipment and completing rental agreements.Proficient in Microsoft Word, Outlook, Excel, and Powerpoint; fielding phone calls; filing and faxing documents/records. Ensure customers are notified of changes to their order, damages to their products, and information on installation services.Perform cashier functions to include returns and exchanges. Act as customer service represenatitive, assist in sending products out for repair, assist consumers with credit services issues or applications, and assist with commercial and pro account holders. New Hire Training Coach. Member of Voice of Associate Committee: raise morale; improve concerns and conditions voiced by assoicates on annual VOA survey.Leader of monthly Do-It-Herself Workshop at our store

Currently I work as an independent ambassador for Plexus. Plexus is a company that has developed and distributes All natural supplements to promote weight loss, better health, reduce pain, and help your overall everyday functions. If you are interested in researching our products or in becoming an ambassador yourself, please feel free to visit my store site or message me for more information!http://suzanneknocke.myplexusopportunity.com/

• Maintained monthly duty and daily clinic schedule of 60 personnel• Certifications: Emergency Medical Technician (EMT) , Basic Life Support (BLS) for the Healthcare Provider, BLS Instructor• Experienced in Infection Control, OSHA, NCQA, and JCAHO programs, requirements, and inspections with zero discrepancies • Medical & administrative support provided to 14 primary care providers, 7 primary care management teams, and over 18K+ patients. • Managed 6 member team and 2.5K patient empanelment, maintained operational flow of 20+ patients per provider daily, exceeded access to care standards by 100%• Verified patient eligibility for care, updated patient demographics and insurance information, performed end of day appointment processing. Answered phones, scheduled appointments, created provider scheduling templates using composite health care system (CHCS). • Trained over 20 technicians on use of clinical practice guidelines, met National Committee of Quality Assurance (NCQA) standards• 17 hospital personnel evaluated on Airway and Breathing and 6 personnel on bleeding and shock at skills stations, contributed to emergency medical technician recertification. • Expertly launched & recovered 303 Aeromedical Evacuation missions, provided safe haven and healthcare to over 5K wounded warriors• Medical patrol team leader during Joint Base Andrews Air Show ensured medical care for 205,000 guests including transportation of patient in cardiac arrest. • Provided emergent care center manning assist, transported 4 patients to advance treatment facilities, saved Air Force $3,500• Patient screening to include: vitals; gathering of medical/surgical/family history; verify medications; gather cultures; assist in performing pap smears, punch biopsies, and cortisone injections.• Patient advocate experience through listening to patient concerns, frustrations, diffusing tense patient situations & resolving them appropriately

• Trained new employees and taught HACCP/OSHA classes • Conducted orientation services for all new employees• Served as waitress, trainer, grill cook, prep cook, cashier, hostess, and shift leader• Organized company picnic and Christmas parties, increasing morale and networking

• Answered phones, typed memorandums and documents• Assisted with cleaning and maintenance of mannequins• Created certification cards, filed records of life support classes taught

- Prepped pizzas, dessert items, breadsticks, and toppings for day to day operations- Cashier- Dishwasher