• Develop and execute strategies to deliver revenue growth; sales and customer satisfaction for an assigned portfolio of 25+ customers with Telstra Revenue exceeding $8M.• Build credible and partnering relationships with Executives and key stakeholder and leveraging that relationship to capture additional opportunities to grow revenue.• Engage in commercial, business level and moderately technical IC&T discussions to support and educate customers on new technology.• Collaborate with multiple touch points with a reasonably diverse range of stakeholders, including functional specialists as well as business leaders• Successful Project Management of complex National and Global multi-site and multi-product solution for Large Corporations.• Facilitate and be proactive in thought leadership on matters relating to innovation and competitive advantage for customers through the utilisation of IC&T• Effectively manage aspects of customer satisfaction to increase the customer’s experience and expectation of Telstra.• Negotiate complex contract terms and conditions.• Lead a virtual team of subject matter experts, and collaborate with multi divisional stakeholders and channel partners to develop solutions and close complex sales.• Throughout my employment in Telstra Business, I have regularly managed the professional Sales Team by coaching and developing capability to exceed Sales and Revenue targets and drive improvements in Customer Advocacy.

• Managing and reporting for the Sales Performance within the Centre.• Analysing various data sources to provide business intelligence that increases revenue, identified trends, pro-actively addressed risks, leveraged new opportunities and drive improved profitability. • Develop executable strategies to improve operational support capability and provide more value to customers.• As a member of the leadership team, contribute to the development of the talent strategy/plan and provide relevant information to meet governance reporting. • Create programs and execute training for the induction of new employees to the Centre.• Lead, coach and develop operational capability in Sales Team.• Identify skill gaps in the capability of team members and provide targeted on-going coaching to improve compliance standards of staff.• Look for productivity improvements that drive a better customer outcome.• Provide subject matter advice and manage escalation of issues