Suzanne Hart Email & Phone Number

Boston, MA, US

Lexington, Massachusetts, United States

• Provide training and documentation support for Global Data, Digital and Technology organization
• Verify Training and Documentation Compliance requirements are upheld within a GxP regulated environment
• Troubleshoot service tickets for the LMS/DMS systems
• Implemented and supported all training related activities around upgrade to a new LMS/DMS system including editing and reviewing of user guides.
• Work with employees to coordinate training curriculums
• Create compliance reports to show training metrics for the organization

Boston, Massachusetts, United States

• Managed a global team within Sales and Technical Enablement
• Standardized and created training operations processes for team including ILT, VILT, class completion, survey examples, strategic plan of record information gathering
• Prepared monthly reporting of scheduled versus planned training

Westborough, MA

• Increased adoption and acceptance of organizational change with new or enhanced IT services to the business leveraging various social media channels
• Developed internal IT promotion collateral for 20+ Global sites supporting corporate communications
• Supported the development of 200+ Global IT Tech Roadshows– traveling to 10 sites promoting effective IT communication and marketing of services, increasing adoption of solutions by 50%; satisfying customers and.
• Developed a marketing communication collateral catalog to be leveraged by global IT teams
• Deployed 15+ eLearning training modules for Sanofi Thyrogen sales account managers ensuring 100% comprehension with product standards
• Create end user communication user guides, job aids, posters, internal digital media advertisements, flyers, handouts, FAQs; worked with translation company supporting 10 languages

• Successfully applied and awarded a Commonwealth of Massachusetts grant of $350,000 enabling IT to become an ITIL and Project Management certified professionals
• Analyzed, designed, and implemented global training solutions for 40 + programs in support of IT products and services; improved application awareness from 30% to 95%.
• Facilitated Continuous Improvement Lean working sessions resulting in over 20% increased efficiency
• Participated in a global Lean eLearning course endorsed by our CIO, introducing Lean into the organization
• Led Change Management, Communications and Training in our Simplify IT Program (Service Management). Created plans, job aids & user guides to help transform IT to a service-based organization
• Researched, evaluated and implemented eLearning solutions for international sites, participated in RFP Scheduled sessions and marketed programs globally

• Led team of 4 with support and continuous improvement of organizational change management activities, provided continued mentoring of the training team resulting in 3 IT awards
• Implemented an LMS - Learning Management System for 150 associates supporting 10 countries
• Served as the Learning Management System administrator for multiple global Genzyme offices
• Evaluated and negotiated global vendor training services for 10,000 end users
• Prepared annual IT Training capital and operating expense budget of approximately $300,000 supporting IT Global Office programs