Suzanne Jacobs Email & Phone Number

Houston, Tx

• Drive the SEO/SEM and digital marketing strategies for the US• Organize effective marketing campaigns for new and existing Kïdo School launches in the US• Lead the implementation of marketing automation across all the products in the US• Create a data driven marketing effort in the US• Deploy successful marketing campaigns as per targets and own their implementation from ideation to execution• Oversee and assist in the creation of marketing material, from website banners to hard copy brochures and signages• Support and execute multiple on-going direct marketing and e-marketing campaigns to support the achievement of targets, including lead generation activities• Manage Social Media Platforms• Identify (school and non-school based) feeder relationships within the local community and establish close working partnerships to generate new leads• Work with the digital marketing team to ensure optimal data analysis is carried out and appropriate marketing channels are identified and used• Develop and maintain standard operating procedures for Kido US Marketing for new as well as existing schools• Conduct Yearly Parent Surveys and share the findings with the Hub team• Train all new and existing management team members in sales, lead generation, enrollment process, and customer service procedures

Houston, Texas Area

Program Management:-Oversee daily operations, including scheduling, activity planning, and resource allocation. Staff Supervision and Development:-Hire, train, and supervise staff, including teachers, assistants, and support staff.-Conduct performance evaluations and provide ongoing professional development opportunities.Regulatory Compliance:-Ensure the facility complies with local, state, and federal regulations, including health and safety standards. -Maintain accurate records, including child attendance, staff qualifications, and any other documentation required by licensing authorities.Parent Communication and Engagement:-Establish and maintain positive relationships with parents, ensuring open communication about their child’s development and daily activities.-Address parent concerns and provide guidance and support as needed.Budget and Financial Management:-Oversee the facility’s budget, including managing expenses related to staffing, supplies, and maintenance.-Handle billing, tuition collection, and other financial processes as necessary.Marketing and Enrollment:-Develop strategies to attract and retain children, including outreach to prospective families and the community.-Manage the enrollment process and maintain accurate records of enrolled children.-Represent the center at community events or meetings to increase visibility and awareness.

Houston, Texas

Coordinate the day-to-day activities in support of telecommunications processes local, long distance, and data circuit and wireless inventory management. Day to day activities would include: -analyzing the Telecom Billing process -understanding the Calero tools and application -analyzing Telecommunications vendor inventory reports and working with internal and external contacts to update as required to ensure accuracy -providing support to field and corporate departments for telecommunications,-summarizing telecommunications data from internal and external sources-documentation of telecommunications process and procedures

The Woodlands, Tx

Director of VillaKids – Manager of member child care center, summer camp, enrichment programs, and club events• Managed revenue of $1.9 million with an operating income of $1.1 million which contributes 25% of facility wide operating income• Managed capital expenditure budget of $250,000 • Developed innovative marketing strategies that increased revenue by 18.6%• Reduced 2014 payroll spending by 12.5% from prior year• Analyzed and presented quarterly financial data to local and senior corporate management• Managed 90 employees which includes five direct report supervisors• Recruited, trained, supervised, and evaluated staff• Managed vendor relationships and vendor contract management with in-house legal counsel• Facilitated major community outreach projects • Performed Manager on Duty responsibilities for the entire facility on a regular basis

The Woodlands, Tx

Youth Development Coordinator• Managed four after school sites for 250 children• Managed a staff of seven direct reports • Recruited, hired, and trained staff for all 18 after school sites• Managed customer relationship issues for all 18 after school sites• Managed collections of all delinquent accounts

The Woodlands, Tx 77381

Assistant Childcare Coordinator• Managed a staff of 24 • Managed customer relationship issues

The Woodlands, Tx 77381

Early Childhood Development Staff• Implemented age-based curriculum• Registered participants for YMCA programs

Education record

Education record

Bachelor Of Arts (Ba), English Language And Literature/Letters