Suzanne Ridley Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Proving customer service to a diverse range of customers.• Ensuring data is entered into the system with a high degree of accuracy.• Working within a structure policy and procedure framework that inform decisions about client outcomes.• Work as part of a large complex team

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Responsible for ensuring the accurate enumeration of a Field area covering 6000 dwellings- Manage a team of 6 Field Officers to ensure accurate and timely enumeration of assigned workload

Melbourne, Australia

- Responsible for the implementation a new legislative compliance management system- Worked with key business stakeholders, utilising Agile methods, to define and document system configuration- Developed and delivered virtual sessions to train more than 100 staff on the use of the system- Developed process and procedures for the management of legislative compliance

Melbourne, Victoria, Australia

- Managed a a variety of projects related to the development of the Heart Foundations new strategic plan- Developed and implemented a Risk Management Framework for the organisation- implemented a new system of board evaluation.

- Responsible for managing a group shared service that provided information management services which included a library, research capability, intranet, internal communications, knowledge management, document management and archive.- Managed a team of 3 including two research specialists and an intranet manager. - Managed the implementation of a new intranet platform using Agile methodology

Melbourne, Australia

Management of risk and compliance capability within the IT division, including:- Privacy Act systems remediation- SarbanesOxley remediation- Payment Card Industry (PCI) – roll out of self-assessment processed and remediation program- Operational Separation – Telstra Business and Telstra Wholesale- Anti-Money Laundering• Responsible for a $50M credit card security compliance remediation program. This included:o working with senior leaders across the organisation to raise awareness and embed accountability for PCI compliance requirements.o Rolling out a system of periodic, questionnaire based self- assessments across payment systems and divisions with access to credit card information

Melbourne, Australia

Responsible for managing the relationship between business and IT teams to ensure the successful delivery of projects.

Customer Experience, Strategy And Design

Graduate Certificate Business, Philanthropy And Non Profit Studies

Grad Dip Business & It

Bachelor Of Business