Suzanne Kelly Email & Phone Number

Led a Support team that utilized online chat, email and virtual appointments to support customers who were seeking assistance in purchasing PC and Xbox devices, software and accessories as well as providing post purchase personal training and technical support. Partnered with stakeholders to develop a similar purchase experience for Commercial customers. Consistently delivered results that exceeded expectations in customer satisfaction, sales revenue and conversion.

Newark, Delaware, United States

Responsible for leading a team of 50+ employees across Consumer/Commercial Sales, Technical Support and Inventory Management while delivering consistent results through strategic planning and coaching team to deliver complete customer solutions. Created a strong team culture that was supported by the store's engagement with local community organizations. Hired, trained and developed diverse talent to create talent pipeline for the store as well as for the broader organization.

Newark, Delaware, United States

Philadelphia, Pennsylvania, United States

Led development of Sales and Barber team to drive exceptional results in men's high end grooming products and services by commanding a high volume of repeat clientele through superior relationship building. Maintained network of qualified barber candidates to build a bench an minimize open positions across all local store locations.

Marlton, New Jersey, United States

Coached and developed 70+ team members across various business groups to exceed results while consistently delivering exceptional customer experiences and creating brand loyalty. Responsible for recruiting, hiring and developing talent through coordination and facilitation of hiring events and new hire training events for all store locations in the local market.