Suzanne Mcclain Email & Phone Number

Orlando, Florida Area

Certified EPIC Professional Billing analyst.

•Researched and documented overall business requirements for Healthcare Organizations.•Recommended business process improvements resulting in improved productivity.•Developed project plans for Managed Healthcare System implementation and configuration of new and existing systems.•Defined project plans and provided support for conversions to Managed Healthcare System.•Assisted clients with upgrading to new releases of system software.•Worked closely with architect designers concerning software modifications to accommodate client needs.•Conducted User Acceptance Testing via Test Director as well as managed UAT for clients.

•Managed CSC/MHC software implementation from requirements-gathering to go live, serving as a liaison between end users, developers, and management.•Managed 4 programmers while meeting the needs of management and end users.•Wrote program specifications for all healthcare divisions resulting in increasing productivity and enhancing daily operations.•Developed and tested programs written in PICK Basic.

Programmer/Systems Analyst•Provided technical support for all divisions of the Managed Care Department.•Analyzed, designed, conducted, tested and implemented programs written in PICK Basic resulting in increased levels of productivity.•Conducted training seminars to diverse audiences ranging from customer service staff to billing personnelHardware Support Specialist•Responsible for installations, configuration, maintenance and system support for the Managed Care Department. •LAN Administrator for 2 Novell Servers.Software Support Specialist•Supported commercial and in-house developed software packages.•Trouble shooting problems related to software, hardware and/or network failures.•Conducted training seminars to diverse audiences in various applications.