Administration/Clerical Work and working in the shop - opening and closing the store, window dressing, stock rotation, cashing up at the end of the day

Working within filing library until I became ill and was hospitalised. As I hadn't completed the training sessions, my work placement wasn't completed.

•Collection and inputting of data to College central database, departmental systems and third party applications as appropriate. •To maintain accurate manual and computer records which are identifiable, traceable and retrievable.•To respond positively and effectively to enquiries, requests for information, advice and assistance from staff, students and external customers. •To provide a full range of administrative support services within the department.

Writing reports in relation to the Water Framework Directive plus other ad hoc administrative tasks such as answering the telephone, taking messages, ordering replacement computer hardware (keyboards, mice etc), and booking meeting rooms.

For 3 years role was extended to that of personal secretary to one of directors.Knowledge of Commercial & Small Business products and markets.Identified client requirements and provided quotations. Issued letters, invoices and policy documentation & updated client records. Managed own diary system daily and maintained system for raising renewals. Advised clients with a view to achieving successful renewal & identify up-sell and cross-selling opportunities.Analysed documents received from insurers and processed without delay. Chased outstanding debts via telephone, email and letter.