Suzanne Shepherd Email & Phone Number

Huntsville, Alabama Area

Essential Responsibilities: • Responsible for all fulfillment responsibilities for Major accounts assigned to the Huntsville Hub. Retrieve orders from Advertising Agencies and customers. • Input orders into Adbase system accurately and in a timely manner. Confirm orders with Agencies/customers communicating quantity or pricing issues. • Assist Account Executives with fulfillment and distribution issues.• Maintain customer files and research billing discrepancies when needed. • Complete affidavits manner so customers can pay their invoices in a timely manner.• Back up concierge which includes answering customer inquiries, handling various advertising/circulation transactions, closing out the cash drawer, and preparing the daily deposit.Additional Duties when Account Executive is out of the office: • Resolve production issues such as missing or damaged inserts.• ROP Advertising -Creative workflow and proofing. Includes receiving creative, uploading creative to ATOL, sending proofs to customers, sending corrections if needed.• Assist with Kroger digital campaigns as needed to make sure campaigns are running correctly and that creative is turned in and approved to meet campaign deadlines. Extra Duties• Research information and populate Excel reports for Nationals Manager such as 2016 Major Accounts Budget projection and 2016 Grocers Listings.• Sales of ROP ads in AE's absence with assistance from the Nationals Manager.• Assist Huntsville Majors AE with surveys, Agency historical reports, account research

Huntsville, Alabama Area

• Negotiate sales of jewelry and diamonds to customers- Top sales associate for February 2012• Evaluate gold and jewelry for purchase and to make customer loans• Maintain jewelry cases and company property to present a professional clean image• Assist other team members and other duties as necessary

Huntsville, Alabama Area

• Developed marketing promotions for ITC Sales, Renovator Supply Depot and clients.• First point of contact for two businesses • Assisted in the creation and design of an e-commerce store for Renovator Supply Depot which included 400 products for sale- http://shop.itcsales.net/storefront/about-us-cp-2• Customer service functions required special handling of company and client customers.• Created promotional materials such as brochures, mailers and advertising to meet project criteria, goals and deadlines.• Sold computer parts, electronics, and construction safety products.• Assisted with product sales and developed customer relationships for ITC Sales and clients.• Performed administration tasks for owner of ITC Sales and clients, including taking customer orders, signing students for classes, shipping of retail products, and billing and research.

Huntsville, Alabama Area

• Performed all aspects of EBay sales operations for 2 retail stores• Photographed and edited images, researched technical information and pricing on products, and created listings. • Answered customer inquiries in a timely manner and negotiated pricing.• Managed inventory and shipping of items.• Generated and maintained new customer database outside of Ebay sales.• Prepared and submit sales reports for management. • Maintained positive company feedback rating of 100%, while consistently increasing sales revenue.

Santa Barbara, California Area

Prepared images and preflight pages for print reproduction for both in house and outside customers using Adobe Photoshop, Quark Xpress, Creo Prinergy system. Color reproduction lead technician for both newspaper and commercial print imagesRoutinely communicated with other departments and outside customers regarding scheduling of jobs and budgeting of requirements, and problem solving.Set up departmental standard operating procedures for color image management, monitored quality on a daily basis and trained personnel to meet standards.Trained new-hires in printing processes and company procedures. Monitored progress daily.Acted as Departmental Supervisor as needed managing staff, coordinating daily output of newspaper, special sections and commercial jobs with other departments and customers.

Bachelors, Management With Minor In Marketing

Diploma

College Prep courses

Business Administration