Suzanne Smith Email & Phone Number

• Foster relationships and work closely with leaders in various departments to determine needs and facilitate training programs. Research and acquire deep knowledge of a variety of topics, processes, and regulations.
• Consult with Technology Training team to revamp existing EMR training programs ensuring users receive simulation-based training that closely mirrors their particular roles at Carilion.
• Created a series of micro-learning modules to remind imaging staff of the importance of properly identifying patients. The measurable positive outcomes resulted in the project being named in the top three Pioneer.
• Created organizational education for leaders to present to employees regarding 2016 FLSA changes. Surveys revealed increased confidence in presenting the new information to staff.
• Consulted with technology team to roll out Kronos Timekeeping and Scheduler application upgrade training. Provided instructor led training to 700+ leaders and timekeepers in 4 weeks.

Roanoke, Virginia Area

• Oversaw the creation, design, and deployment of customized diverse-topic training programs and online courses for faculty and leaders throughout the Carilion academic institutions. Fostered relationships with various.
• Assisted faculty in converting instructor led classroom experiences to online or blended learning.
• Introduced “Quick Tips” and “Online Express Webinars” to time-strapped faculty to learn new content.
• Served as Blackboard and Blackboard Collaborate System Administrator and provided Tier 2 support and training to users for all academic technologies.

Roanoke, Virginia

2016 member of the Education Team

• Created test plans for software upgrades and participate in testing updates for Clemson technologies. Created training documentation for the technologies available on Clemson’s website.
• Served as Tier2 support for our Learning Management System, Blackboard Learn. Participated in Clemson’s Blackboard Operations Team and troubleshoot issues for instructors using the LMS.
• Stewarded the training program for Clemson’s Social Media Listening Services and mentored/supervised students associated with the program.
• Worked with the directors of the Social Media Listening Centers to create processes and procedures for tracking interest, projects and participation with the program. Provided all technical and training support for the.
• Provided infographics and visualizations of data generated from our social media listening profiles to CCIT’s senior staff and university administration.
• Created an Online Resource Site for faculty use. The site houses articles and helpful information pertaining to teaching online.

College of the Albemarle, Manteo, NC, 2010-2011Patrick Henry Community College, Martinsville/Rocky Mount, VA, 2002-2008Virginia Western Community College, Roanoke, VA, 2004Courses Included:Online and Traditional Art Appreciation, Online Student Study Skills, Studio Drawing/Painting Courses, Introduction to Computers, Microsoft Application Courses

Roanoke, Virginia Area

• As a member of the Executive Committee, was responsible for all planning, organizing, presenting and marketing of exhibitions.
• Developed a personal client database for the use of notifying potential clients of particular works and exhibitions, according to their stated interests.
• Investigated and kept abreast of new industry developments and market trends.
• Managed all day-to-day operations of the gallery including accounts receivable, accounts payable, bookkeeping, budgets, and training of new members.

Doctor Of Philosophy - Phd, Instructional Design And Technology

Doctoral Candidate

Bachelor Of Science (B.S.), Business Administration, Marketing And Management Concentrations

Master Of Arts In Liberal Studies, Humanities And Art