Jamila Rivers Email & Phone Number

Seattle, Washington, United States

-Design and develop for online, blended, mobile, video, and in-person learning needs.-Create course design documents, storyboards, voiceover and video scripts, facilitator guides, learner guides, presentation materials, and other instructional resources and materials.-Conduct courseware quality assurance reviews to ensure full functionality and completion in learning management systems; trouble-shoot any issues.-Develop standards and expectations for facilitators and mentors for train-the-trainer materials, onboarding experiences, and resource repositories.-Design and develop courseware and learning materials to meet the needs of limited English proficiency learners; ensure courseware and materials can be successfully localized into multiple languages.-Work with learning experience team members to ensure designs meet learner needs and support success metrics.

Training Content Development and Facilitationo Offer innovative training solutions and effective design of curriculum and training materials for a variety of clientele including major airlines, boarding schools and school systems, city governments, and federal and military agencies, on behalf of RAINN, the nation’s largest anti-sexual violence organization.o Develop scripting for instructional designers on major projects/contracts for large companies, including Lyft, Uber, and Massage Envy (all public about partnership with RAINN)o Develop and deliver customized training plans and activities to help clients improve sexual misconduct awareness and prevention programming.o Work closely with clients to ensure content is closely aligned to culture fit, company values, and uses company specific jargon where appropriate.o Facilitate training and dialogue around pertinent issues related to sexual violence prevention and response.• Consultation/Project Managemento Develop project plans for multiple clients from initial proposal to completion, inclusive of project milestones, approval timelines, and resources available.o Lead management of deliverables, communications, budgets, and staffing.o Develop and provide performance support tools, pre-workshop materials, and other resource one pagers.o Collaborate closely with RAINN staff members to maintain open communications and ensure facilitation of task execution.o Ensure timely delivery and execution of project/training deliverables.

Bellevue, Wa

o Conducted 6-week, comprehensive, job-contingent new hire training sessions to all staff on all areas of technology and customer service. o Developed, implemented, and facilitated software training for all departments and end users, including triage consultants, service liaisons, managers, supervisors, and directors.o Determined best instructional methods to achieve desired behavioral outcomes and designed curriculum.o Developed supplemental learning and maintained updates for various performance support materials including training manuals, models, webinars workflows, and tip sheets, etc.-----Advised senior leadership on operationalizing the enhancements for the end-user’s needs and protocols. o Performed needs-gap analyses at managers’ requests for underperforming consultants and for overall process challenges resulting in refresher trainings for the consultants and/or the creation of new process for all staff.o Identified and mitigated systemic glitches through thorough regression and enhancement testing.Operations/Quality Managemento Led cost-saving initiatives such as pre-employment technology skills testing; also reducing attrition within new hire training by 80%.o Led change management committees for internal process improvement across three (3) engagement/contact centers to mitigate growing pains of startup culture that resulted in high pace and turnover.o Designed web page mockup enhancements and requests for Department of Defense (DoD) client for improved end-user experience based on end-user analysis and assessment.Lead several initiatives including:o Designed and implemented interactive notes feature within the Government Case Management System (CMS), which previously lacked any efficient method of reviewing notes.o Designed and implemented interactive excel-based tool for high-risk calls and reports that increased user accuracy and consistency; reducing errors by ~87%.

Arlington, Va

Provided Employee Assistance Program (EAP) clinical and consultation services to US Military members and their dependents. Provided resources, referrals, and consultation on various EAP and work/life issues. • Conducted behavioral health screenings of the participants' needs for core EAP and work/life services.• Provided emotional support, resources, and safety planning for participants experiencing suicidal or homicidal ideation, domestic violence and abuse, sexual assault, child abuse, and substance abuse.• Mentored newly hired employees via one-on-one work, assisting with developing training materials, engaging in role playing, assisting with direct systems training as needed.• Trained and guided peers on navigating technical systems and clinical protocols as requested by supervisory staff and management.

Contracted to guide US Army service members and Wounded Warriors in pursuing higher education, Tuition Assistance (TA), and GI Bill information. Coordinated care with Occupational Therapists regarding goals for the Warrior Transition Brigade (WTB). • Conducted weekly briefings to service members relocating to WRAMC. • Liaison between aXseum Solutions, LLC contractors and (WRAMC) staff in Education Services Division.• Managed timekeeping and correspondence between on-site staff and aXseum Solutions, LLC management.

Washington, Dc

Provided psychotherapy services to clients referred to Francis & Associates, PC in the Washington, DC community and surrounding areas; including clients referred via the Crime Victims Compensation Program (victims of violent crimes including, assault, sexual abuse, domestic abuse, etc).

Arlington, Va

Provided clinical and direct care services to group home consumers diagnosed with severe and chronic co-occurring substance abuse and mental illnesses within a residential setting. Duties included: counseling, case management, assistance with daily living skills, medication management, constructing service plans, assessments etc.

Washington, Dc

Provided psychotherapy services to Howard University undergraduate, graduate, and professional students whose backgrounds and demographics varied in ethnicity, religious affiliation, socioeconomic status, and sexual orientation, etc. The presenting problems also varied greatly and included, adjustment issues, relationship problems, history of sexual abuse and incest, bereavement, and general life transitions. Other duties included: conducting daily intake interviews for new clients, weekly group processing, weekly staff meetings reporting on intake interviews, weekly supervision meetings, etc.

B.A., Psychology

Certificate, E-Learning And Instructional Design

Master'S Degree, Mental Health Counseling/Counselor

Master'S Of Education, Mental Health Counseling/Counselor

Bachelor'S Degree, Psychology