Suzanne Stark Email & Phone Number

Sydney, New South Wales, Australia

- New Business Generation: Identify potential new accounts, cold calling clients to engage leads and attend trade shows and industry events.- Account Management: Conducting account reviews, maintain regular contact and host clients for events.- Strategy: Develop and implement strategic sales plans to achieve the hotels goals and exceed sales targets.- Revenue Management: Utilise financial acumen to forecast sales, analyse market trends, and optimise pricing/rate strategies.- Evaluate and improve sales processes and workflows, implementing innovative solutions to enhance efficiency and effectiveness.- Prepare regular sales reports and presentations, providing insights into performance metrics, market trends, and opportunities for growth.- Contract and rate negotiation, ensuring terms are favourable for both parties.

Sydney, New South Wales, Australia

- Team Management: Lead, motivate, and mentor a high-performing sales team, fostering a culture of collaboration and achievement.- Training: Coordinating and facilitating training sessions for own department and other hotel departments.- Establish and nurture strong relationships with key clients and stakeholders.- Quality Controls: Reviewed evaluation forms and implemented corrective actions.

Sydney, New South Wales, Australia

- Reactive Sales: Responded to event enquiries with tailored quotations and event solutions.- Conduct site inspections to showcase event spaces and discuss event logistics.- Account Management: Build and maintain strong relationships with existing and potential clients to encourage repeat business.- Budgets: Prepare and manage budgets for events, ensuring profitability while meeting client expectations.- Restructured the department post-COVID, developing new processes to ensure success.Achievements - Catering Sales Person of the Year, APAC 2021- Catering Sales Person of the Quarter, APAC Quarter 1 2021

Sydney, Australia

- Event management: working closely with clients and operations to ensure conferences and events are successfully executed.- Coordinating functions seating up to 500 guests for high profile charities.- Group management: Oversee large international programs including incentive programs, travel and leisure tours and MICE sectors.- Conducting Pre-Cons for clients and hotel management.- Managing room blocks and overseeing the input of rooming lists through OPERA, averaging 20 to 200 rooms per night.- Ensuring clients adhere to cancellation and attrition policies in signed contracts.- Organising large bag pulls and group check-ins with relevant hotel departments.- Creating custom weddings including menu design, room décor and run sheets.- Attend client events and hosting dinners in the hotel restaurant.- Conduct site inspections and menu tastings.- Maintaining client relationships and ensuring they return to the hotel.- Liaising with the on-site AV company and other suppliers and contractors.- Implemented departmental training policies to align my team with corporate policies.- Training and Development: designing a training curriculum for new employees, developing and implementing soft skills training and practical on the job training.- Consulting with individuals, leaders and HR to identify training needs.Achievements - Exceeded my 2017 yearly food and beverage upsell goal by 80% - Departmental Designated Trainer - Involved in the opening of the Ballroom renovation - “Conference and Events Venue Of The Year” TAA Awards 2018- 2019 “Manager of the Quarter” Nominee”

- Effective communication skills: Maintain correspondence with clients to understand event requirements and translate this information into succinct Banquet Event Orders (BEOs) and/or Group Resumes.- Onsite Management: Checks function room set ups prior to an event, meet and greet clients and respond to last minute requests.- Administration duties such us assisting managers with printing, preparing guest letters, menus and answering telephone calls.

Sydney Area, Australia

- Producing the weekly roster for the department.- Ensuring the department is kept up to date with event details from sales.- Participate in weekly BEO Meetings.- Responsible for departmental payroll through the use of Etivity software.- Producing weekly estimated and actual labour reports.- Assisting with the outgoing and incoming deliveries into the Hotel.- Induction of new staff into the department.

Sydney, Australia

- Room set up and pack down for corporate and social functions.- Food running and beverage service during functions.- Representing the Four Seasons brand including maintaining a professional demeanour at all times and providing excellent customer service.Achievements - Departmental Designated Trainer - “WOW Award” for the month of May 2014

Sydney, Australia

Orlando, Florida Area

Certificate Iv In Training And Assessment

Bachelor Of Business Administration (B.B.A.), Hospitality Management