Suzanne Stone Email & Phone Number

United States

Woodland Park, Colorado, United States

Woodland Park, Colorado, United States

Brandon, Florida

Lakeland, Florida

Retirement and Stock Department role ensured the division of funds from the Employee Stock Ownership Plan (ESOP) and 401(k) SMART Plan accounts are completed in accordance with regulations issued by US Department of Labor (DOL), Employee Retirement Income Security Act (ERISA), Pension Protection Act (PPA), Retirement Equity Act (REA) Internal Revenue Service (IRS), Securities Exchange Commission (SEC) as well as all current Plan(s) policies. Reviews and interprets Qualified Domestic Relations Orders (QDRO), divorce decrees, marital settlement agreements child support arrears claims and other various legal documents on behalf of plan participants and their dependents.Approves all correspondence submitted to attorneys, various state government agencies and plan participants regarding the acceptance or denial of domestic relation orders; including the language and details in the response to ensure inconsistencies, errors and omissions are provided to facilitate a timely resolution of the pending order.Completes complex calculations on qualified orders to determine the qualification amount, stock share equivalents, investment allocations, stock dividend disbursement, cost basis and earning and loss assessments.

Charlotte, North Carolina Area

High Risk Account Classification (HRAC) team; with a focus on Citi’s Enhanced Due Diligence (EDD) program and the adherence of the current Know Your Customer (KYC) and Bank Secrecy Act (BSA) regulatory requirements.Analyzed complex case files to identify suspicious account activity for possible escalation; as well as to validate and uplift the client profile information by researching and collecting information via internet, internal systems, adverse media screening, detailed transaction review and branch outreach, all while ensuring the completed records align with current business procedures, corporate policy and adhere to high quality standards.

Tampa/St. Petersburg, Florida Area

As a member of the North America (NAM) Quality Assurance Group, this role focused on conducting quality assurance reviews of analyst case work to ensure adherence to policies and procedures with an emphasis on risk evaluation.Supported business unit goals by exceeding monthly internal productivity quotas, and meeting service level agreements (SLA) while identifying and escalating any suspicions of money laundering, or terrorist financing activity.Served as a subject matter expert (SME) of multiple product lines by providing feedback, coaching and mentorship to analysts. Also acted as liaison between operations, training and risk control to proactively identify and escalate areas of potential risk, quality improvements, training needs and technology enhancements.

Tampa/St. Petersburg, Florida Area

Researched and verified customer's corporation legitimacy, current financial position, projection of future income volumes and business longevity to determine credit worthiness and potential risk. Communicated with internal/external sales force, clients and point-of-sale vendors to ensure proper execution of funding on a timely basis.Sterling Funding is an alternative funding source that facilitates loans for small to mid-sized businesses that utilizes the working capital of credit card processing volume as collateral.

Jacksonville, Florida Area

Responsible for assessing risk and determining credit worthiness of high net worth and self-employed borrowers while meeting underwriting quotas, following internal and investor guidelines and serving clients with outstanding customer service.PHH Mortgage Corp. is a national mortgage service provider with a focus on end-to-end mortgage solutions for financial institutions.

Tampa/St. Petersburg, Florida Area

Supported the top three volume producing underwriters with a total pipeline of $100M: Responsible for the data integrity of all file information, running automated underwriting findings for FHA, VA and conventional loans.Taylor Bean & Whitaker Mortgage Corp is a former top 10 wholesale mortgage lending firm. During tenure, was promoted twice, each to incremental areas of responsibility.

During tenure was promoted multiple times over 15 years period ultimately working in System Administration.Equifax is a global provider of merchant credit card processing and check risk management services.

Education record

Education record