Suzanne Heil Email and Phone Number
Suzanne Heil work email
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Suzanne Heil personal email
Continuous learner, dedicated, and collaborative Financial Operations Professional with proven track record of improving efficiencies, empowering staff, and ensuring deadlines are met. Motivated by daily challenges of clients, staff, and management; high level of integrity ensures ethical decisions to protect organization. Reputation for building and maintaining strong professional relationships within organization, clients, and vendors. Throughout career acknowledged by senior management for initiative and leadership ability. Skilled in: • Analysis• Creative problem solver• Efficient• Management• Process improvement• Staff motivation
Protective Life
View- Website:
- protective.com
- Employees:
- 2760
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Specialist Cx Contact CenterProtective Life Mar 2021 - PresentCovington, Kentucky, United States
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Customer Service Representative, BenefitsAscensus Sep 2020 - Dec 2020• Provided explanations regarding benefits and plan provisions to participants, client contacts and internal team members by interacting through phone calls, emails and/or online chat.• Supported efficient administration of plans and department practices while maintaining Employer Service Level Agreements.• Examined, calculated, and processed claims based on information, plan design, insurance filings, documentation and reports; while complying with State and Federal regulations.• Reviewed and interpreted insurance plan documentation and itemized information or statements from various insurance carriers and healthcare facilities/providers. -
Quality Analyst / Distributor Compensation ConsultantOhio National Financial Services Aug 2011 - Nov 2018Cincinnati Area, Ky• Worked closely with colleagues as fourth person hired in newly created department; groundwork created contributed to onboarding team of 13.• Developed technique to test agent compensation and agent contracting / licensing; creating database to document process for entire department access.• Recognized by business stakeholders and developers as Subject Matter Expert for Distributor Compensation.• Managed process of test planning, test development and set up, test execution and defect management. -
Manager, Agents' CompensationOhio National Financial Services Oct 2008 - Aug 2011• Analyzed agent payment processes; realignment of staff and AWD created process to maximize productivity while ensuring compliance with State, Federal, SEC, and FINRA requirements to minimize agent violations and fines.• Increased loyalty of agents by ensuring accurate weekly or daily payments.• Saved dollars and labor by educating and training agents to look to website for agent earning statements; eliminating paper mailings.• Recognized by management for creating automated systems from manual processes; increasing efficiencies and accuracy.• Led initiative to identify manual processes that could be automated for transparency and reduced risk.• Trained, motivated, and supervised staff to meet department time service standards.
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Supervisor, Individual Annuity AdministrationOhio National Financial Services Jun 2005 - Oct 2008
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Supervisor, Annuity New BusinessOhio National Financial Services 2003 - 2005Cincinnati Area, Ky
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Operations SupervisorU.S. Bancorp Investments, Inc. 1998 - 2003Cincinnati Area, Ky
Suzanne Heil Skills
Suzanne Heil Education Details
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Bachelor Of Arts Organizational Leadership
Frequently Asked Questions about Suzanne Heil
What company does Suzanne Heil work for?
Suzanne Heil works for Protective Life
What is Suzanne Heil's role at the current company?
Suzanne Heil's current role is Specialist CX Contact Center at Protective Life.
What is Suzanne Heil's email address?
Suzanne Heil's email address is su****@****nal.com
What schools did Suzanne Heil attend?
Suzanne Heil attended Northern Kentucky University.
What skills is Suzanne Heil known for?
Suzanne Heil has skills like Life Insurance, Insurance, Fixed Annuities, Retirement Planning, Series 6, Retirement, Series 63, Mutual Funds, Process Improvement, Business Analysis, Deferred Compensation, Customer Service.
Who are Suzanne Heil's colleagues?
Suzanne Heil's colleagues are Zachary Frawley, Wayne Woods, Wendy Micho, Teresa Mira, Dwayne Eaton, Maria Parker H., Daniel Ledlow.
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Suzanne Heil
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