Suzanne Heil Email & Phone Number

Newport, Ky, Us

Covington, Kentucky, United States

• Provided explanations regarding benefits and plan provisions to participants, client contacts and internal team members by interacting through phone calls, emails and/or online chat.• Supported efficient administration of plans and department practices while maintaining Employer Service Level Agreements.• Examined, calculated, and processed claims based on information, plan design, insurance filings, documentation and reports; while complying with State and Federal regulations.• Reviewed and interpreted insurance plan documentation and itemized information or statements from various insurance carriers and healthcare facilities/providers.

Cincinnati Area, Ky

• Worked closely with colleagues as fourth person hired in newly created department; groundwork created contributed to onboarding team of 13.• Developed technique to test agent compensation and agent contracting / licensing; creating database to document process for entire department access.• Recognized by business stakeholders and developers as Subject Matter Expert for Distributor Compensation.• Managed process of test planning, test development and set up, test execution and defect management.

• Analyzed agent payment processes; realignment of staff and AWD created process to maximize productivity while ensuring compliance with State, Federal, SEC, and FINRA requirements to minimize agent violations and fines.• Increased loyalty of agents by ensuring accurate weekly or daily payments.• Saved dollars and labor by educating and training agents to look to website for agent earning statements; eliminating paper mailings.• Recognized by management for creating automated systems from manual processes; increasing efficiencies and accuracy.• Led initiative to identify manual processes that could be automated for transparency and reduced risk.• Trained, motivated, and supervised staff to meet department time service standards.

Cincinnati Area, Ky

Cincinnati Area, Ky