Suzanne Taylor Email & Phone Number

Tucson, Az, Us

Austin, Texas, Us

Working on the Career Services team, I contribute my career development expertise to continuously improve our 5 resume, career coaching, and interviewing products. I lead operational initiatives and serve as POC/advocate for the 150+ coaches who deliver services to ~10,000 customers each month.Key projects/wins include:- Lowering COGS by 140%+ through performance analysis, communications, and coaching - Establishing structure and training to launch 2 new products: Mock Interviews and Career Coaching- Contributing cross-channel social post, LinkedIn webinar, and career advice articles in collaboration with marketing/content teams- Introducing weekly bulletins and office hours to engage 150+ coaches- Developing 4 onboarding pathways and 50+ learning resources to help coaches improve quality- Conducting journey mapping and extensive testing for custom work platform that consolidated 4 coach tools into one- Managing project to assign email addresses and migrate system access for 300+ users

New York City, Ny, Us

In late 2019, I converted my resume writing/career coaching side hustle into a full-time career. I initially grew my business on Upwork, working with 100+ professionals and earning Top Rated Plus status, while contributing services to enterprise clients such as:» Great Resumes Fast: At this agency helmed by top LinkedIn voice Jessica Hernandez, I lead client consultations and develop customized resumes, cover letters, and LinkedIn profiles for executives.» Indeed: I began partnering with Indeed in early 2020, producing over 600 resume video reviews and helping to pioneer their resume writing services. I also provided feedback on client-facing and coach-facing content and performed 2 highly successful Facebook Live events before joining full-time in March 2022.» Ladders / Leet Resumes: I trained and produced resumes under published resume expert and then-CEO Marc Cenedella at Ladders before helping to stand up resume writing services for his new venture, Leet Resumes. Lever» Ellin Lolis Consulting: Through this long-term partnership, I helped over 200 international clients compile applications to Top 20 MBA programs worldwide, including CVs, essays, letters of recommendation, and interview prep.I have also contributed content for several career development websites and partnered with boutique staffing agencies and coaching practices as their designated resume/cover letter/LinkedIn specialist.

Denver, Colorado, Us

As a Career Strategist, I worked one-on-one with over 40 mid-level and executive management clients, performing an in-depth analysis of their career paths and goals to position them for a career transition. My custom job search plans included micro-targeting, business intelligence, and networking strategies to help clients find careers meeting their career, compensation, and work-life balance goals.I also suggested improvements to service delivery, maximizing Salesforce Lightning for customer management and achieving top customer satisfaction scores.

Charlotte, Nc, Us

I served as the primary advisor for a caseload of over 600 undergraduate business students: 400+ pre-business students and 250+ students in the Business Information Systems and Operations Management (BISOM) department. Key contributions include:- Holding over 1,000 student appointments each year, coaching students on major/career exploration, academic difficulties, internship/job search, and career readiness- Transforming Belk College of Business orientation by analyzing best practices and designing an interactive "flipped" advising workshop; delivered workshop to ~1,000 new students each year and assessed admissions and orientation data for continuous improvement- Analyzing students' academic data then developing and executing targeted advising campaigns for distinct student profiles using EAB Campus platform- Building database of 50+ BISOM employers and helping to organize annual BISOM networking event with 100+ students and 20+ employers- Collaborating daily with Associate Dean, academic chair, and faculty on course offerings, curriculum, and student issues- Counseling students in distress and facilitating a warm handoff to skilled campus partners- Developing and leading dozens of presentations to students, campus administration, and colleagues

Master Of Education (M.Ed.), Student Affairs

Bachelor Of Arts (B.A.), Psychology