Provided various front desk responsibilities utilizing the Dentix dental software to manage appointment schedules for multiple dentists and dentists and dental hygienists, processed patient payments, confirmed patient insurance, and processed new patient paperwork

Managed daily operations for dentist office including schedules, patient appointments, process payments, insurance claims, patient charts, patient services in person and by phone,mail, performed end of day business day tasks.

Efficiently registered sales, processed returns and exchanges, completed pricing and stocking product, and participated in store opening and closing procedures

Provided office support for the director of the new home health care program for the individuals receiving Medical disability insuranceUpdated and maintained consumer files of the individuals receiving home health care and employee files of the home health care aidesProcessed, updated and maintained employee applicationsCreated and updated necessary filing system for the consumer and employee filesEstablished and maintained filing system for the consumer and employee filesUpdated Consumer information packet and application for serviceAssisted in payroll of home health aides

Provided case management services to functionally impaired elderly, through response to client concerns by phone, monthly phone calls to clients and assistance to case managers with resolution of client issues.Updated client files through the Peerplace client data system.Conducted various tasks to update EISEP's filing system.Updated the EISEP Case Manger manual.

Provided chemcial dependency screenings, intervention counseling, and referral/placement to individuals, families and groups who are deaf and hard of hearing at NTID and the community.Developed and provided presentations/course work related to deafness and chemcial dependency at NTID, JL Norris ATC and the community.Provided cross disability training, presentaions and consultation services related to deafness and chemcial dependency/ health care/mental health care delivery/ADHD.Facilitated support group for students who were deaf and hard of hearing, ADHD and had substance abuse issues.Engaged in organizational networking related to the filed of chemcial dependency and deafness.

Coordinated support services for the deaf and hard of hearing residents of Ely cottage.Provided referrals for residents to receive support services once they were released to the community or to another residential environment.Worked with interdisciplinary team to provide therapeutic crisis intervention and adult supervision of the residents.

Generated and maintained an annual, comprehensive social work evaluation for hearing and deaf/ hard of hearing clients, which was monitored quarterly.Collaborated with community agencies to accessall needed benefits for clients.Established and reviewed programs for successful achievements of client goals.

Originated program and position for NYS pilot outreach project.Created tracking forms for the vision screenings, as well as the paperwork needed to provide case management for participants.Providied educational seminars on good eye care and major causes of eye disease.Advocated for clients needing New York State CBVH assistance.

Created and Coordinated all recreational programs Managed the Monroe County Nutritional Lunch Program.Supervised five staff and 15 volunteers.Prepared documentationand issued financial reports by funding sources.

Counseled, advocated and delivered legal services to individuals over 60 years of age.Conducted intake interviews, and provided referrals to various community agencies.Provided case management for clients in the Adult Protective Program at the Department of Social Serives.