Suzanne Weimer Email & Phone Number

Shoreview, Mn

Identify and resolve credit & collections issues, approve and release orders from credit hold in the production system, print and distribute past due letters, contact customers with overdue accounts, work with other departments to investigate and resolve issues, evaluate customer credit worthiness, and participate in special projects as required. Manage the cash function of the operation including wire transfers, customer cash application, and maintain bank account reconciliation reports.

Arden Hills, Mn

W.W. Grainger, Inc. (NYSE: GWW) with 2009 sales of $7.2 billion is the leading broad line supplier of facilities maintenance products serving businesses and institutions in the United States, Canada, Mexico, China and Panama. Through a highly integrated network including more than 600 branches, 18 distribution centers and multiple Web sites, Grainger's employees help customers get the job done. Responsibilities: * Provide effective account management relating to order approval and collection functions on key (critical) accounts for 20+ branches.* Conduct thorough credit investigation, utilizing Dun & Bradstreet, Bank & Trade references, financial statements, various other credit reports/websites.* Analyze information to determine proper credit limits to a level of $25K and recommend order approval up to $100K limit.* Provide timely monitoring of at risk/large volume accounts.* Communicate credit risks/opportunities to internal partners and management.* Review customer orders daily to determine release/hold status.* Conduct Needs Assessment and perform Root Cause Analysis to ascertain and communicate recurring customer needs to leadership. Accomplishments:* Recognized ability to identify, address and resolve complex billing disputes and issues for customers with annual sales of > $1M. * Assisted team in reducing Corporate DSO, (Days Sales Outstanding) goal by 2 days, which increased the company cash flow by $25M per day. * Recovered $111,907.68 of an aging balance in 90 days, on a large volume customer with a credit line >$500K. * Identified/resolved invoicing issues, which brought the aging balance to within Net 45 day terms, a marked improvement.* Consistently achieved “exceeds expectations” in annual performance reviews for achieving company-established objectives for collection effectiveness.

Arden Hills, Mn

Responsibilities: Member of a 6 person team responsible for credit & collections of >20Kcommercial customer accounts located in 6 Midwest states.* Additionally managed credit & collections of 40 large individually assigned large corporate accounts.Accomplishments:* Performed professional collections skills and techniques to identify customer reasons for delinquent account status.* Ensured timely communication with Sales & Operation staff, regarding specific customer situations and/or general collection issues that effectively ensured payments in accordance with contract and purchase order terms.* Met established volumes for number of calls or customer interactions per day.* Consistently recognized in annual performance reviews for achieving company- established objectives for collection effectiveness

Arden Hills, Mn

Responsibilities: * Assisted customers in the selection of product by effectively communicating product and service offerings over the phone or in person.* Utilized effective probing and listening skills to generate lead opportunities, and successfully convert inquiries into orders. Accomplishments:* Resolved customer’s problems promptly and accurately in a manner that retained and promoted customer loyalty. * Met/exceeded monitoring standards on phones. Handled high volume of inbound customer calls daily.