Director Of Operations-Property & Casualty
Dallas, Texas, United States
Oversees day-to-day production activities in accordance with business objectives.Manage direct bill and agency bill work flowsWorked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.Defined, implemented and revised "best practice" operational policies and guidelines.Monitored office workflow and administrative processes to keep operations running smoothly.Evaluated performance, adjusted strategies and maintained agile, sustainable operations.Monitored budget and utilized operational resources.Achieved team goals through formalized training plans, coaching and performance management.Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.Increased sales by 8 million by establishing goals, overseeing performance and book acquisitions.Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.Trained new employees on proper protocols and customer service standards (best practices).Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.Observed each employee's individual strengths and initiated mentoring program to improve are