Suzanne Albert Email & Phone Number

Belmont, Ca, Us

Develop and lead programs related to Professional Services offers, while still providing PMO support to Professional Services in the areas of Engineering and Sales.2024 Accomplishments include establishing prioritization and UAT processes for IT Projects, which resulted in turnaround time reduction for catalog updates from ~8 mos to ~3 months in spite of reduced resources allocated to our work.2023 Accomplishments include leading the roll out of RingCentral's first ever Professional Services MRR (Monthly Recurring Revenue) product; while simultaneously developing a scalable, repeatable process for new offer rollout and reporting. New product introduction timeline has been reduced from 9 months to 3 months

Belmont, Ca, Us

2021 Accomplishments: Delivered all Programs on time, on Budget and with top Customer Satisfaction scores (9-10), including numerous Mega-Brands in the RingCentral portfolioLead and manage complex, enterprise implementations of CCaaS (Contact Center as a Service) and UCasS (Unified Communications as a Service) by developing program strategy, managing resources, and partnering with executive leadership. Accountable for delivering all aspects of the program on time, within budget to meet the strategic and business needs of RingCentral's largest clientsServe as subject matter expert for Program Management, Contact Center deployment, number porting, project planning via Smartsheets, showcase how RingCentral delivers a large scale project internally and externally, mentor junior Project Managers and peers; develop best practices for RingCentral's Enterprise delivery model and create repeatable, scalable processes and artifacts

Belmont, Ca, Us

July 2019: Completed Multi-phase implementation for RingCentral's biggest Contact Center deployment including over 1,000 agents with no functional defects, on time and on budget.Mentor other Project Managers for both Strategic and Tactical initiatives.Overall Role: Act as the CCaaS Sherpa - guide customers up the mountain by taking their hand and helping them through the implementation process using Project Management discipline and internal guidelines to maintain scope, timeline and budget. -Define project tasks and personnel requirements-Complete resource assignment and scheduling in alignment with project schedule-Set up of project documentation and timelines in collaboration with designated CustomerSPOC-Identify and mitigate project risks and issues-Align scope of services with customer expectations during kickoff-Develop, review, authorize, implement, and manage change requests and interventions (Perform Change Management) to achieve project outputs-Facilitate and lead regular status update meetings, prioritizing projects and conductingplanning sessions with team members, project sponsors, and Customer steering committees, as applicable-Prioritize Revenue Recognition and push closure procedures after project activities are completed to ensure monthly/quarterly goals are met

Exeter, Rhode Island, Us

Closed nearly $2,000,000 in Project Revenue during tenure as PMManage Telecom implementation projects for small businesses - guide customers through the implementation process using Project Management discipline and internal guidelines to maintain scope, timeline and budget. Serve as mentor to Jr. project managers and develop new processes to support entire SMB Project Management team.

Monaco, Monaco, Mc

Global IT Infrastructure Manager - Responsible for developing strategy and project execution around Unified CommunicationsCRM Manager - Responsible for all aspects of CRM development and support, conceptualization, communication, rollout and adoptionCRM Specialist - Responsible for identifying and establishing the best approach to CRM, identify and evaluate CRM solutions and establish the baseline project to execute a CRM system.

Bonn, De

Responsible for all database activities related to Direct Marketing. Functional lead for all business intelligence projects, data warehousing, and campaign management.

Jacksonville, Fl, Us

Develop large-scale data warehouse solutions for Strategic customers of D&B. Fulfill requirements for deliverables and ensure clients get full value from the solution.