Suzanne Arnold Email & Phone Number

Dallas, Texas, United States

Reviewed open deductions to determine cause. Created credit memos to clear open deductions in AR. Assisted in developing the TPM system. •Took ownership of the deduction procedure that was being handled by the customer service department. •Reduced open deductions from $3.5 million in August 2010 to $2.5 million in January 2011.

Reviewed Canadian deductions to determine cause. Created Settlements to clear open deductions in AR on non-broker accounts. Sent collection letters as needed. Assisted other Deduction Specialists as needed. •Took ownership of one of the larger U.S. accounts and brought the dollar amount of all open trade deductions from 1.4 million down to 1.1 million dollars in three months. Corrected coding on existing deductions to ensure they were cleared correctly.•Worked with sales and the customer regarding 260 thousand dollars worth of deductions taken for pricing to get the pricing corrected.

Monitored, reviewed and researched variances on invoice payments to actual invoice amounts ensuring promotional coupon deductions were valid, reconciled, and cleared to appropriate GL accounts—both U.S. and Canadian. Set up Canadian Coupons. Sent collection letters as needed.·Established processes for a new department, Coupon Deductions. Resulted in 31% reduction in inappropriate deductions being taken and collected $1.1M (2007). ·Shifted the Canadian coupon process from a manual to an automated process. The automated process decreased the amount and number of errors possible. ·Set up files to track monthly check requests to ensure processing and the funding and redemption of coupons.

(Formerly Cadbury Schweppes)Validated vouchers and created settlements to clear open deductions in AR on broker and non-broker accounts. Performed daily reconciliations. Processed check requests. Processed funding payment requests and reimbursement reports. (Accounts Payable)·Transitioned into blended role of Clearing Coordinator and Deduction Specialist taking on accounts of my own (2006).·Consistently met or exceeded the established timeframe for processing daily work and undertook additional work from team members to help the team achieve all of its goals. Helped the department to close the year at its greatest success rate by processing 51% of the total check requests and 37% of total transactions.

(Formerly Cadbury Schweppes)Assisted team lead in resolution of escalated cases. Responded to consumer inquiries and complaints. Reviewed daily quality complaint cases for accuracy and created error reports. Assisted coworkers in coding accuracy and trained in Excel.

Worked in several positions while full-time student. Assisted customers and resolved issues. Cash office reconciliation. Inventory management and report analysis.

(Church of the Nazarene Headquarters)Processed contribution to retirement accounts. Ensured Quality Control for pension application processing. Serviced calls for pension and 403(b) related concerns.

Bachelor Of Science, Finance

Associate Of Arts, Basic Educations