Suzanne Francis Email & Phone Number

Raleigh, NC, US

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Manage Revenue Cycle for 41 MD/mid-level provider multi-specialty Orthopaedic Practice with 5 locationsMaintain Reimbursement efficiencies for $120 million annual revenue Reduced DSO by 35 daysReduced A/R > 120 days by 27%Manage 4 Department Managers / 80 employeesResponsible for implementing Practice Management SystemRecruited and developed Central.

Raleigh-Durham, North Carolina Area

• Secured Trademark from The United States Patent & Trademark Office/Department of Commerce
• Website Design for www.easebathandbody.com
• Product, Package, and Label Design/Production
• Junior League of Raleigh Annual Trade Show 2013

• Managed Revenue Cycle for 40 MD/mid-level provider multi-specialty oncology practices with 10 locations
• Maintained Reimbursement efficiencies for $236 million annual revenue
• Reduced DSO by 40 days
• Reduced A/R > 120 days by 22%
• Achieved & maintained State Business Office Metrics that are best in US Oncology network
• Implemented technologies to improve efficiencies

• Managed business office operations for 85 MD/mid-level provider multi-specialty practice with 11 locations
• Maintained reimbursement efficiencies for $95 million annual revenue
• Redesigned work flow to exceed MGMA standards for staffing models
• Reduced average days in A/R by 30 days
• Negotiated managed care contracts with $3 million in additional annual net revenue
• Managed departmental expenses to consistently exceed budgetary goals

• Maintained reimbursement efficiencies for: North Carolina-$60 million annual revenue Florida-$60 million annual revenue Virginia-$50 million annual revenue South Carolina-$30 million annual revenue
• Trained front office, billing office, nurses, and physicians re: coding/reimbursement guidelines
• Enforced reimbursement policy & procedure compliance
• Performed practice audits
• Developed and implemented short/long term reimbursement plans
• Directed multi-state computer conversion

• Developed functional structure for regional business office that served as model for nationwide network
• Created staff job descriptions
• Hired and trained new/existing staff
• Developed and implemented statewide lock box process
• Planned and implemented statewide computer conversion
• Implemented electronic claims processing and electronic Medicare remittance

Responsible for daily practice operationsManaged Clinical and Business Office Staff

• Managed business operations of 13 hospital based practices in Eastern North Carolina
• Maintained reimbursement efficiencies for annual revenue of $104 million
• Supervised 20 reimbursement employees
• Performed practice specific fee schedule analysis
• Reported financials in monthly physician board meetings

• Reported start-up plans of multi-site business office to hospital administration
• Selected medical billing system
• Managed multi-site computer conversion
• Developed and implemented reimbursement policies and procedures
• Managed daily business operations for three locations
• Recruited and trained business office staff

• Supervised front office staff of 5
• Managed accounts receivable for 4 physician practice
• Trained front office staff
• Educated staff on coding and reimbursement

Bs, Health Care Services Management

Activities and Societies: Phi Kappa Phi Honor Society, inducted 2005.Membership based on performance in top 7.5% of students at East.

Aas, Business Management