Suzanne Francis Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Manage Revenue Cycle for 41 MD/mid-level provider multi-specialty Orthopaedic Practice with 5 locationsMaintain Reimbursement efficiencies for $120 million annual revenue Reduced DSO by 35 daysReduced A/R > 120 days by 27%Manage 4 Department Managers / 80 employeesResponsible for implementing Practice Management SystemRecruited and developed Central Billing Office TeamServed as interim Central Billing Office Manager and Front Office Operations ManagerPresent monthly updates and lead discussions at monthly meetings (Board, Executive Committee, Finance, Quality Assurance and Operations)Activities: Committee Member - Finance Committee, Quality Assurance Committee, Operations Committee

Raleigh-Durham, North Carolina Area

• Secured Trademark from The United States Patent & Trademark Office/Department of Commerce• Website Design for www.easebathandbody.com• Product, Package, and Label Design/Production • Junior League of Raleigh Annual Trade Show 2013

•Managed Revenue Cycle for 40 MD/mid-level provider multi-specialty oncology practices with 10 locations•Maintained Reimbursement efficiencies for $236 million annual revenue •Reduced DSO by 40 days•Reduced A/R > 120 days by 22% •Achieved & maintained State Business Office Metrics that are best in US Oncology network•Implemented technologies to improve efficiencies•Recruited and developed State Business Office Team•Directed Department of 1 manager and 25 full-time employees•Reduced department staff turnover from 36% to 8% annually•Developed and implemented task force approach to engage state business office & practice employees•Presented reimbursement metrics to physicians at quarterly joint policy board and monthly finance meetings•Activities: US Oncology Leadership Institute, Lean Six Sigma – Blue Belt Training, Enabling Technology Revenue Cycle Task Force

• Managed business office operations for 85 MD/mid-level provider multi-specialty practice with 11 locations• Maintained reimbursement efficiencies for $95 million annual revenue • Redesigned work flow to exceed MGMA standards for staffing models• Reduced average days in A/R by 30 days• Negotiated managed care contracts with $3 million in additional annual net revenue• Managed departmental expenses to consistently exceed budgetary goals• Managed department of 3 managers and 90 full-time employees• Reduced departmental staff turnover from 20% to 3% annually• Developed and implemented reimbursement policies & procedures to insure regulatory compliance• Developed and implemented short term/long reimbursement plan• Established fee structure for new specialties• Worked directly with Physician Division Chiefs to implement new service lines• Presented monthly departmental report at Division Chief Meetings• Analyzed/reported reimbursement trends for 16 specialties to CFO and specialty divisions• Implemented Coding Education Program for physicians and staff • Served as reimbursement resource for physicians, clinical staff, and practice administration• Team Member – Salary Task Force, Employee Evaluation Task Force, EMR Selection Committee, HIPAA Task Force, Quality Assurance / Risk Management CommitteeSpecialties: Allergy/Pulmonary, Cardiology, Dermatology, Endocrinology, ENT, Family Medicine, General Surgery, Gastroenterology, Ambulatory Surgery Center, Internal Medicine, Infectious Disease, Neurology, OB/GYN, Pediatrics, Sleep Medicine, Travel Medicine, Urology, Vascular Surgery.

• Maintained reimbursement efficiencies for: North Carolina-$60 million annual revenue Florida-$60 million annual revenue Virginia-$50 million annual revenue South Carolina-$30 million annual revenue• Trained front office, billing office, nurses, and physicians re: coding/reimbursement guidelines• Enforced reimbursement policy & procedure compliance• Performed practice audits• Developed and implemented short/long term reimbursement plans• Directed multi-state computer conversion

• Developed functional structure for regional business office that served as model for nationwide network• Created staff job descriptions• Hired and trained new/existing staff• Developed and implemented statewide lock box process• Planned and implemented statewide computer conversion• Implemented electronic claims processing and electronic Medicare remittance• Managed statewide reimbursement policy & procedure implementation• Managed daily billing/collection functions for annual statewide revenue of $60 million• Implemented reimbursement training for North Carolina• Reduced average days in A/R by 40 days • Devised stem cell reimbursement policies• Managed reimbursement staff of 20 employees

Responsible for daily practice operationsManaged Clinical and Business Office Staff

• Managed business operations of 13 hospital based practices in Eastern North Carolina• Maintained reimbursement efficiencies for annual revenue of $104 million• Supervised 20 reimbursement employees• Performed practice specific fee schedule analysis • Reported financials in monthly physician board meetings

• Reported start-up plans of multi-site business office to hospital administration• Selected medical billing system• Managed multi-site computer conversion• Developed and implemented reimbursement policies and procedures• Managed daily business operations for three locations• Recruited and trained business office staff• Supervised business office staff at main center and two satellite locations• Managed accounts receivable for annual revenue of $4 million • Implemented coding and reimbursement training • Reported financials to hospital administration• Developed and implemented short and long term reimbursement goals

• Supervised front office staff of 5• Managed accounts receivable for 4 physician practice• Trained front office staff• Educated staff on coding and reimbursement

Bs, Health Care Services Management

Activities and Societies: Phi Kappa Phi Honor Society, inducted 2005.Membership based on performance in top 7.5% of students at East.

Aas, Business Management