Suzanne Olson

Suzanne Olson Email and Phone Number

Founder @BrilliantWorkplaces | I help brands with systems to increase revenue and create high-performing teams. | Customer, Employee and Brand Experience | Top 25 CX Professional Globally (CX Magazine) | CCXP | CPXP | @ Brilliant Workplaces
Suzanne Olson's Location
Tucson, Arizona, United States, United States
Suzanne Olson's Contact Details

Suzanne Olson work email

Suzanne Olson personal email

n/a
About Suzanne Olson

Firmly held belief: Everyone can Be Brilliant. Every company can be a Brilliant Workplace.I help CEOs and their marketing/sales departments shine brighter than the competition through proven systems for generating sales and retaining talent. After working corporately in marketing, and founding/leading experience in grocery retail and healthcare, and starting my brewery, I don't just talk about best practices—I've experienced them. I know what works because I've had to implement it myself!I've helped companies as small as a few employees and as large as $9B in sales with systems that get results. Some of the ways I help are:- Brand Strategy and Positioning- Content Strategy- Systems for Marketing Effectiveness- Customer Experience- Operations/Process Improvement- Lead generation- Culture developmentWe can work together in a few ways: Project-based consulting:If there is a problem - yo, I'll solve it. I have learned and implemented frameworks, processes, and strategies from the world's most admired businesses for marketing, branding, and experience. I can help develop your roadmap for the organization to help meet its customer acquisition, retention, and loyalty objectives.Fractional CMO or CXO: I help organizations that lack a Chief Marketing or Chief Experience Officer and lead teams to achieve their objectives. I act as a team member, develop strategy, and manage larger strategic projects. In addition, I coach and develop team members with best practices so they can continue to excel after the engagement has ended.Retainer Services: I am available to be on call for organizations developing and executing marketing strategies and customer or employee experience initiatives. Utilizing my 20 years of experience, I can help people get unstuck and provide frameworks that get employees back on track.Learn more at https://www.brilliantworkplaces.com/Be Brilliant: I publish a weekly newsletter that helps CEOs, marketing and experience leaders stand out from the crowd and shine brighter with skills to increase productivity, communication, and culture. Don't be ordinary—be brilliant.Subscribe here: https://subscribe.brilliantworkplaces.com/Let me help you move your brand from good to Brilliant!I

Suzanne Olson's Current Company Details
Brilliant Workplaces

Brilliant Workplaces

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Founder @BrilliantWorkplaces | I help brands with systems to increase revenue and create high-performing teams. | Customer, Employee and Brand Experience | Top 25 CX Professional Globally (CX Magazine) | CCXP | CPXP |
Suzanne Olson Work Experience Details
  • Brilliant Workplaces
    Founder/Chief Experience Officer
    Brilliant Workplaces Sep 2021 - Present
    Tucson, Arizona, United States
    Imagine turning your workplace into a thriving environment where sales and employee satisfaction soar. That’s what we do at Brilliant Workplaces. We help CEOs and their marketing/sales departments shine brighter than the competition through proven systems for generating sales and retaining talent. Brilliant Workplaces has helped companies with systems that get results, from those with a few employees to those with $9B in sales. Projects include: - Integrated Marketing… Show more Imagine turning your workplace into a thriving environment where sales and employee satisfaction soar. That’s what we do at Brilliant Workplaces. We help CEOs and their marketing/sales departments shine brighter than the competition through proven systems for generating sales and retaining talent. Brilliant Workplaces has helped companies with systems that get results, from those with a few employees to those with $9B in sales. Projects include: - Integrated Marketing - Brand Strategy and Positioning- Content Strategy- Demand Gen/Lead generation- Systems for Marketing Effectiveness- Customer Experience development- Operations/Process Improvement- Voice of the Customer- Customer Success planning and implementation- Culture development- Employee experience development- Leadership coachingWe can work together in a few ways: - Project-based consulting - Fractional CMO or CXO services- Retainer ServicesWhether you want to grow sales, create a loyal customer following, or create a customer-centric culture, we can help you achieve those goals. Learn more on how to become a Brilliant Workplace: www.brilliantworkplaces.com Show less
  • Bassett Healthcare Network
    Network Director, Patient Experience
    Bassett Healthcare Network Nov 2020 - Sep 2021
    Cooperstown, New York, United States
    Lead patient experience vision and strategy for the healthcare network, partnering with nursing, physicians and administrative staff on understanding needs and designing interventions for improvement.
  • Bassett Healthcare Network
    Sr. Director, Service Excellence And Patient Experience
    Bassett Healthcare Network Jul 2017 - Nov 2020
    Cooperstown, Ny
    Develop strategic plans for all customer experience initiatives and service excellence, voice of customer analytics and service excellence culture, working with care delivery leadership on program development, process improvement and documentation.
  • Red Shed Brewery
    Chief Of Marketing, Strategy And Culture
    Red Shed Brewery Jan 2017 - Jan 2020
    Cooperstown, Ny
    Led marketing strategy, product innovation, sales/market development, customer experience and operational strategy for brewhouse, retail and wholesale business. Focused on local NY product to support agriculture in the region.
  • Giant Eagle
    Director, Customer Service Strategy
    Giant Eagle Jun 2013 - Dec 2016
    Greater Pittsburgh Area
    Led strategy for customer experience, voice of customer analytics, service and operational standards for retail, pharmacy and convenience channels. Developed innovative solutions to ensure customer loyalty and retention through team member engagement, leadership and store operations.
  • Giant Eagle
    Sr. Manager, Customer Service Development
    Giant Eagle Jul 2011 - Jun 2013
    Pittsburgh, Pa
  • Giant Eagle
    Manager, Customer Service Development
    Giant Eagle Aug 2008 - Jul 2011
    Pittsburgh, Pa
  • Giant Eagle
    Manager, Crm/Targeted Marketing
    Giant Eagle May 2006 - Aug 2008
    Greater Pittsburgh Area
    Perform advanced analytics for market planning, customer segmentation, loyalty strategy, customer acquisition, retention and competitive defense. Innovate to create targeted experiences and communications to grow sales.
  • Giant Eagle
    Assistant Marketing Manager, Line Of Business
    Giant Eagle Sep 2003 - May 2006
    Greater Pittsburgh Area
    Developed creative marketing initiatives to advance sales for perishable and non-perishable store departments, conducted analysis on customer behavior, aligned with merchandising on new product development, product launches, marketing and messaging.
  • Giant Eagle
    Marketing Assistant, Line Of Business Marketing
    Giant Eagle Dec 2002 - Sep 2003
    Greater Pittsburgh Area
  • Ucla
    Marketing, Media And Publications Manager
    Ucla Sep 2000 - Jun 2002
    Los Angeles, Ca
    Created and led branding, marketing, communications and events for student and employer recruitment. Organized career fairs, graduate school recruitment events, and UCLA career week.
  • Ucla
    Marketing Assistant
    Ucla Feb 2000 - Sep 2000
    Los Angeles, Ca

Suzanne Olson Education Details

Frequently Asked Questions about Suzanne Olson

What company does Suzanne Olson work for?

Suzanne Olson works for Brilliant Workplaces

What is Suzanne Olson's role at the current company?

Suzanne Olson's current role is Founder @BrilliantWorkplaces | I help brands with systems to increase revenue and create high-performing teams. | Customer, Employee and Brand Experience | Top 25 CX Professional Globally (CX Magazine) | CCXP | CPXP |.

What is Suzanne Olson's email address?

Suzanne Olson's email address is cp****@****ett.org

What schools did Suzanne Olson attend?

Suzanne Olson attended University Of Arizona, Chatham College, Carnegie Mellon University - Tepper School Of Business.

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