Suzanne Jourdan Email & Phone Number

Hartford, CT, US

Hartford, CT, US

• Prospecting and vetting of new agencies to determine if a prospective agency fits within The Hartford’s business objectives for a commercial lines appointment
• Use consultative sales and analytical skills to leverage Hartford products against competitive carriers and create proposals that make a business case justifying why an agency should be considered for appointment
• Manage multiple territories and divisions towards fulfilling sales goals by working with regional offices, field sales representatives, and regional sales executives to develop and execute territory sales plans
• Monitor and report to Sr. Management monthly on new agency performance in accordance to monthly sales plan objectives

Hartford, CT, US

• Ensured all agents were contracted and appointed for the conversion process
• Partnered and trained agents to ensure they understood their appointment and the conversion process
• Contributed to the Foremost Project Team to develop and execute consistent operating routines
• Weekly report-outs to upper management regarding policy and premium take rate of converted policies
• Exceeding expectations of conversion premium retention of Foremost Renewal Only agents
• Vetting and on-boarding of new agents to achieve positive NWP growthpolicies.

Hartford, CT, US

• Build strong relationships with territory agents to drive sales and meet/exceed plan commitments by leveraging Hartford's value proposition and unique coverages
• Deliver continuous training to Principals/Producers/CSRs on new and existing products to ensure delivery on submission and revenue goals
• Two of past three years exceeded NWP territory objectives – average of past three years over 100%

Hartford, CT, US

• Provide administrative support for the Divisional Sales Executive and Regional Vice President
• Create and/or generate any required reports for business leaders
• Obtain and maintain confidential information for the business leaders
• Coordinate arrangements for agency functions, office events and VIP visits. Work with internal and external vendors to ensure the success of the event while staying within or under budget
• Act as subject matter expert and resource for all personnel within the regional office
• Manage and coordinate all ad-hoc needs that may arise

Chicago, Illinois, US

• Increased territory sales by 94% in first nine months from previous year’s sales
• 2008, 2009, & 2010 Top 3 Account Representative % to Quota Achievement
• Consistent Top 5 Performer working with C-Level Executives & Vice Presidents supporting and adding value through organization of training and consulting solutions
• Managed multi-state territory to achieve and exceed all sales goals – included all customer contact, project coordination, client correspondence, travel coordination of consultants, appointment setting/calendar.
• Delivered AchieveGlobal workshops to client organizations within the Dallas/Ft. Worth area as well as internal personnel when hired.

• Event Data Collection and Measurement Technology Account Executive
• Set record of soliciting and closing most new clients
• Developed and maintained client relationships through the sale of event marketing solutions/lead management software
• Ensured client satisfaction through coordination and execution of cradle to grave project management
• Trained new and potential clients on software and services via webinar meetings
• Performed all administrative duties to include calendar management/setting appointments, client correspondence, PowerPoint presentations, proposal submission, tradeshow travel and set-up

Amsterdam, NL

• Global Supply Chain Management and Procurement Solutions Accounts Receivable Staff Accountant
• Lead and supported seven regions worldwide of Accounts Receivable Accountants and monitored $4.1 billion in monthly receivables activity
• Affected a 6% decrease in the amount of receivables aged over 120 days with continual drops in days-sales-outstanding by standardizing regional procedures
• Researched and resolved problems related to day-today administrative and operational issues

• Management and Leadership Development Consulting
• Member of Senior Management Team which is responsible for the overall vision and direction of the company to include developing business plans, new products, launch strategies, profitability and budgets, overall.
• Built, maintained and managed client relationships and expanded customer base by prospecting and identifying new accounts while improving and building long-term relationships with key corporate decision–makers and.
• Planned and developed a range of sales and marketing strategies to exceed the overall goals and objectives of the business by managing all business development and prospecting activities for consulting division
• Analyzed projects, promotions, and marketing initiatives through tracking of metrics and goals while ensuring all conflicts resolved and timelines met
• Organized and managed tradeshow events, user conferences, partner meetings, and client training sessions to include contract negotiation, vendor relations, and event logistics

• Ophthalmology OfficeOffice Manager
• Controlled administration of all necessary office/accounting procedures
• Performed ongoing audits to enhance cash flow, especially with regard to delinquent account reconciliation, and continuously streamlined software programs utilized by all office personnel
• Provided benefit reconciliation with multiple insurance companies and filing claims
• Scheduled all surgeries, arranged for hospital facilities, and orchestrated calendars for all required surgical personnel and assistants

• ACE AMERICA’S CASH EXPRESS – Irving, Texas 1990 to 1995Financial Services Retailer 6/94 – 2/95: Product Development Manager
• Headed research and viability evaluation of potential product lines
• Definition and design of accepted products and software
• Development and implementation of product for field offices
• Marketing and final roll-out, as well as creation of enhancements to current products5/92 - 6/94: Electronic Filing Supervisor
• Responsible for firing and supervision of all management and support personnel for 12 regions

Ba, Communications

Education record

Education record

Education record