Suzanne Jourdan Email & Phone Number

Hartford, Ct, Us

Hartford, Ct, Us

• Prospecting and vetting of new agencies to determine if a prospective agency fits within The Hartford’s business objectives for a commercial lines appointment• Use consultative sales and analytical skills to leverage Hartford products against competitive carriers and create proposals that make a business case justifying why an agency should be considered for appointment• Manage multiple territories and divisions towards fulfilling sales goals by working with regional offices, field sales representatives, and regional sales executives to develop and execute territory sales plans• Monitor and report to Sr. Management monthly on new agency performance in accordance to monthly sales plan objectives

Hartford, Ct, Us

• Ensured all agents were contracted and appointed for the conversion process• Partnered and trained agents to ensure they understood their appointment and the conversion process• Contributed to the Foremost Project Team to develop and execute consistent operating routines • Weekly report-outs to upper management regarding policy and premium take rate of converted policies• Exceeding expectations of conversion premium retention of Foremost Renewal Only agents• Vetting and on-boarding of new agents to achieve positive NWP growthpolicies.

Hartford, Ct, Us

• Build strong relationships with territory agents to drive sales and meet/exceed plan commitments by leveraging Hartford's value proposition and unique coverages• Deliver continuous training to Principals/Producers/CSRs on new and existing products to ensure delivery on submission and revenue goals• Two of past three years exceeded NWP territory objectives – average of past three years over 100%

Hartford, Ct, Us

• Provide administrative support for the Divisional Sales Executive and Regional Vice President• Create and/or generate any required reports for business leaders• Obtain and maintain confidential information for the business leaders• Coordinate arrangements for agency functions, office events and VIP visits. Work with internal and external vendors to ensure the success of the event while staying within or under budget• Act as subject matter expert and resource for all personnel within the regional office• Manage and coordinate all ad-hoc needs that may arise

Chicago, Illinois, Us

• Increased territory sales by 94% in first nine months from previous year’s sales • 2008, 2009, & 2010 Top 3 Account Representative % to Quota Achievement • Consistent Top 5 Performer working with C-Level Executives & Vice Presidents supporting and adding value through organization of training and consulting solutions • Managed multi-state territory to achieve and exceed all sales goals – included all customer contact, project coordination, client correspondence, travel coordination of consultants, appointment setting/calendar management, contract generation, proposal development/submission, PowerPoint presentations, mailers, and scheduling of training events• Delivered AchieveGlobal workshops to client organizations within the Dallas/Ft. Worth area as well as internal personnel when hired.

Event Data Collection and Measurement Technology Account Executive• Set record of soliciting and closing most new clients • Developed and maintained client relationships through the sale of event marketing solutions/lead management software • Ensured client satisfaction through coordination and execution of cradle to grave project management • Trained new and potential clients on software and services via webinar meetings• Performed all administrative duties to include calendar management/setting appointments, client correspondence, PowerPoint presentations, proposal submission, tradeshow travel and set-up

Amsterdam, Nl

Global Supply Chain Management and Procurement Solutions Accounts Receivable Staff Accountant • Lead and supported seven regions worldwide of Accounts Receivable Accountants and monitored $4.1 billion in monthly receivables activity • Affected a 6% decrease in the amount of receivables aged over 120 days with continual drops in days-sales-outstanding by standardizing regional procedures• Researched and resolved problems related to day-today administrative and operational issues

Management and Leadership Development Consulting • Member of Senior Management Team which is responsible for the overall vision and direction of the company to include developing business plans, new products, launch strategies, profitability and budgets, overall marketing objectives, and employee development• Built, maintained and managed client relationships and expanded customer base by prospecting and identifying new accounts while improving and building long-term relationships with key corporate decision–makers and enhancing customer retention through consultative, business-to-business sales and follow-up on lead generation and sales • Planned and developed a range of sales and marketing strategies to exceed the overall goals and objectives of the business by managing all business development and prospecting activities for consulting division • Analyzed projects, promotions, and marketing initiatives through tracking of metrics and goals while ensuring all conflicts resolved and timelines met• Organized and managed tradeshow events, user conferences, partner meetings, and client training sessions to include contract negotiation, vendor relations, and event logistics • Trained over 100 students in company workshops

Ophthalmology OfficeOffice Manager • Controlled administration of all necessary office/accounting procedures • Performed ongoing audits to enhance cash flow, especially with regard to delinquent account reconciliation, and continuously streamlined software programs utilized by all office personnel • Provided benefit reconciliation with multiple insurance companies and filing claims • Scheduled all surgeries, arranged for hospital facilities, and orchestrated calendars for all required surgical personnel and assistants

ACE AMERICA’S CASH EXPRESS – Irving, Texas 1990 to 1995Financial Services Retailer 6/94 – 2/95: Product Development Manager• Headed research and viability evaluation of potential product lines• Definition and design of accepted products and software• Development and implementation of product for field offices• Marketing and final roll-out, as well as creation of enhancements to current products5/92 - 6/94: Electronic Filing Supervisor• Responsible for firing and supervision of all management and support personnel for 12 regions• Projections for future training needs, budget and profitability concerns• Provide technical support and analysis of structure, operation and results for each tax season• Developed and coordinated training for 800+ employees• Designed motivational strategies to stimulate employee participation in sale of program• Supervised Helpdesk providing technical support to regions and 300+ branches• Product sales continued to increase4/91 – 5/92: Electronic Tax Filing Assistant/Assistant to Director of Marketing• Managed Electronic Tax Filing program for twelve regions including supervision of Helpdesk staff• Provided technical support to regional offices and 200+ branches• Designed and implemented operational and promotional procedures• Product doubled in sales during second year of implementation• Prepared presentations, scheduled meetings and conferences, maintained calendars, and various project related tasks 11/90 – 4/91: Electronic Tax Filing Clerk• Hired as temporary employee for department developing new seasonal product.• Managed and handled special projects as assigned

Ba, Communications

Education record

Education record

Education record