Suzanne Kanick Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Greater Boston Area

• Played an integral role in the planning, development and opening of a new Logistics Center (LC) in September 2015
• Used change management, continuous process improvement, Kaizen and Lean Six-Sigma principles, tools and methods, to increase efficiency, cost savings, and optimization of space, equipment and workforce; specifically.

Rotterdam Area, Netherlands

• Worked in a global eBusiness Efficiency Centers, supporting countries in Europe, the Middle East and Africa, to deliver a simpler, more intuitive eBusiness experience for our customers
• Led cross-functional projects to help country branches optimize the value from the portfolio of eBusiness solutions, and to drive business value online to increase cost savings
• Managed data-driven account targeting to identify areas of opportunity and to track improvement

Rotterdam Area, Netherlands

• Managed the organization of purchase orders for procurement of goods and services
• Found substantial efficiency gains from aligning and optimizing existing order entry processes as part of an initiative to improve finance and accounting procedures
• Standardized procedures for the feeder vessel department, creating more optimal business processes, and more efficient interchange of accounting transactions

Greater Pittsburgh Area

• Analyzed complex operational processes to identify opportunities to improve quality and reduce cost
• Developed and executed cross-functional project timelines and action plans
• Conducted process analyses, developed and presented proposals to Executive Management and company Officers
• Engaged directly with large customers, such as Apple and Walmart, and Sales Executives to successfully resolve customer issues and to track results to ensure sustainability

Greater Pittsburgh Area

• Provided dedicated support for highly visible major accounts
• Investigated and responded to requests for special services for logistical or operational analysis
• Communicated directly with Division Vice Presidents, Sales Executives and Regional Managing Directors nationwide to provide visibility of actions causing customer dissatisfaction, and to improve results for shipper.
• Worked closely with field locations with service issues to identify gaps and determine corrective action
• Visited customers’ shipping locations to review shipping procedures and recommend process improvements which resulted in an improved customer experience

Greater Pittsburgh Area

• Worked to ensure that all aspects of the company’s operations were maximized, including facility layout, throughput and staffing plans, and logistics coordination
• Supported the North American Regional Operations Engineering Mangers (ROEM) to improve the quality and productivity of preload and dispatch operations, and assist with on-site field training and support of sort.
• Created tools to enable ROEMs to monitor facility performance and identify areas of improvement
• Led major cross-operational team projects including re-engineering the processing of small packages and developing an inbound scan and label device, to help the company meet the changing needs of its customers, improve.