Suzanne Weaver, Sphr, Shrm-Scp Email & Phone Number

United States

United States

The world’s leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology. Responsible for managing the learning and development function within NCR Payroll and HCM Solutions in accordance to department business goals and objectives. • Partnered with the Implementation team to implement several HCM products – managing the project team and providing training to Clients • Conducted continuous analysis to identify departmental learning needs• Developed and executed L&D yearly strategy for 2020, 2021 and 2022• Initiated and continued to lead the NCR Payroll and HR Solutions Learning Council • Developed multiple programs/courses to address 2020, 2021 and 2022 learning needs • Partnered with NCR corporate learning to integrate departmental solutions with corporate LMS • Streamlined the new employee onboarding process with Corp L&D’s onboarding process and across business units within NCR Payroll and HR Solutions • Partnered with Client Services and Implementation to develop new employee job-specific training curriculums for key roles• Developed opportunities to organize a pool of trainers using subject matter experts for job-specific training• Partnered with Implementation to assess gaps and redesign Client Webinar training program; successfully implemented multiple Webinars through second half of 2021 by improving overall learning experience and increasing offerings/enrollment almost 50%. A full calendar of Client Webinar events was scheduled through 2022. • Incorporated a streamlined approach to centralize NCR Payroll and HR Solutions procedures/documentation and working towards automating an annual maintenance review process. • Participated in the Payment Solutions’ Mentoring program as both Mentee and Mentor – 2020, 2021 and 2022

United States

A multinational banking and financial services corporation, with a global footprint in over 40 countries, serving individual consumers, small- and middle-market businesses and large corporations, with a full range of banking, investing, asset management and other financial products and services• Implemented a centralized tool for automating line of business compliance and operation procedures resulting in a more streamlined and structured global procedure management process. Ultimately identified as a “best practice” that led to the adoption of the tool/process at the divisional level. • Coordinated training programs and established training standards for line of business compliance and regulatory initiatives, annual/new employee required compliance training and system/process enhancements and migrations. • Provide remediation (training, communications and procedure management) support to line of business for self/audit-identified findings.• Led a team of global senior managers in identifying key competencies and developing effective behaviors for critical GTO job roles resulting in standardized global success profiles. • Developed and administered the GTO Frontline Leadership Development Program for line of business with initial program starting in 2017 and two additional programs approved to take place in 2018 and 2019.

Penn State Lehigh Valley Campus

Provide instruction of the SHRM Learning System through VLN at Penn State Lehigh Valley for the Fall 2012 semester.

Virtual Role

Performed a variety of learning activities for company division which included designing online training, doing prep work for podcasts, and inventorying and maintaining current learning inventory.

United States

Directed performance improvement by managing learning-based projects and consulting with lines of business and support partners on a full suite of solutions necessary to achieve desired business results.•Consulted, analyzed, planned, managed, monitored and evaluated numerous learning projects across multiple lines of business and support functions (technology, operations and human resources) using appropriate tools and techniques (ADDIE methodology, PADDI process, Enterprise Learning Program Management, SharePoint and Project Tracker systems) ensuring efficient and effective utilization of resources; accomplishing the objectives of the projects according to specification, on time and within budget.•Transitioned, as the project lead, training modules of the global Trade Operations training program from instructor led training to online training providing global on boarding, product and compliance training for new associates. Online training was also developed to provide existing associates with the annual required compliance training for OFAC, Know Your Customer and Anti-Money Laundering. Online training promoted global consistency, reduced resources needed to conduct job-specific training and automated the tracking process for completion.

United States

In partnership with Client Manager, drove global learning and executive/leadership development processes, supporting multiple priorities and initiatives. •Initiated the design, development and implementation of the global line of business L&LD Council to strategically coordinate and streamline learning and leadership development initiatives throughout the various business lines.•Partnered with Client Managers implementing and supporting a wide array of comprehensive leadership development initiatives including the Talent and Performance Management processes, 360 process, Executive On boarding, Stakeholder Reviews, Leader Assimilations, Title Promotion Process, Mentoring and various cross-functional and cross-geographic Rotational programs that supported and were in alignment with overall business objectives. •Identified global talent and provided direction and support for top talent through talent planning, leadership development, slating and assignment management. This included understanding the talent base and interpreting data to support those decisions. •Streamlined the process milestone reporting method utilized to measure the completion of learning and leadership development processes. Reporting information was sent to business unit leaders to monitor performance and ensure compliance.•Served as a L&LD subject matter expert to HR business partners, L&LD colleagues and various business units consulting on such projects as the annual HR/L&LD Game Plan, and ensuring that the Learning Agenda process and various Learning Councils worked in a streamlined and proactive manner so that learning needs could be identified and contracted in conjunction with the overall learning needs, goals and objectives of the organization.•Drove and supported the integration, engagement and adoption of business line curriculums into the Global Technology and Operations University.

Scranton, Pennsylvania Area

Identified strategies and developed solutions for North America Treasury Operations (NTO - 4,500 employees), directly linking them to organizational business goals and strategy, promoting performance improvement change. •Developed a business plan promoting horizontal synergies for the Global Trade Operations new employee training program resulting in senior management approval and execution of a global Trade Operations training program.•Created and implemented a formalized structure for “job-specific training” and “training path” processes, developing standard practices throughout the division.•Selected to participate on a cross functional project team, tasked with designing the Front Line Leader College curriculum for the GT&O University providing comprehensive training for all frontline leaders within GT&O.•In partnership with the Client Manager, designed and implemented a reengineered talent planning process to integrate activities with other leadership development processes and increase effectiveness for building a pipeline of strong talent. •Facilitated multiple talent-planning sessions for various business lines, at both the middle and executive management levels, in support of the talent planning process tasked with building a strong pipeline of talent.•Coordinated and facilitated 27 Customer Service Excellence training sessions; approximately 450 participants throughout multiple business sites, receiving above satisfactory ratings.

Scranton, Pennsylvania Area

Directed and advanced the training and professional development function for Global Trade Operations (235 employees); played a key role in implementing divisional training (approximately 800 employees), professional development and employee-relation initiatives. •Partnered with subject matter experts performed the ADDIE process to build a comprehensive new employee training program for Global Trade Operations. Program successfully on boarded approximately 225 employees, initiated as a result of various bank mergers. Due to its success, the Global Trade Operations New Employee training program was leveraged as a best practice by several business units within the division, for various domestic and global training initiatives. •Incorporated a comprehensive training infrastructure required to support the successful implementation of training and development initiatives within the department.•Developed and implemented evaluation tools and processes measuring various components of the overall department’s training and professional development program. This program measured key success factors identified by upper management and compared the percentage of training completed against stated goals and objectives documented on divisional Hoshin Plans and individual development plans; significantly showing the increased value of training being completed by employees.•Launched several departmental training initiatives that were leveraged as best practices throughout the division.•Led multiple, divisional cross-functional project teams to improve on-boarding, professional development, employee relation and associate engagement processes resulting in division-wide implementation.•Facilitated various corporate Human Resource training programs across multiple lines of business, receiving above satisfactory ratings. Certification was required to facilitate training sessions.

Scranton, Pa

Designed, developed and implemented technical and professional development training programs for approximately 250 employees within Credit Card Services. •Developed competency-based models for essential job functions and revised workflow processes.•Designed, developed, and facilitated supervisory, customer service, and Microsoft Office training for frontline supervisors and staff to improve workforce effectiveness.•Led multiple project teams to improve associate engagement and job performance, resulting in improved levels of teamwork throughout the division.

Scranton, Pennsylvania Area

Managed a staff of 100 employees (staff, team leaders and supervisors), throughout various business transitions, training employees, streamlining processes, improving employee performance and increasing overall productivity.•Reduced abandonment rate from 22 percent to 2 percent.•Developed and implemented a comprehensive job-specific training and coaching program creating a self sufficient workforce and increasing overall productivity.•Streamlined workflow procedures to address continuous demands of the changing business environment without impacting productivity and quality. •Established performance metrics and an internal audit program ensuring credit card operational transactions were processed (payments, charge offs, etc.) and customer accounts (due date changes, deferments, payment counters, etc) maintained in accordance with regulatory requirements. •Executed transitional activities throughout the transfer of the portfolio and functionality to a centralized location.

Wilkes-Barre, Pa

A $180.4 billion company that originates, services and collects on student loan accounts for more than 10 million borrowers.Managed multiple teams within the Customer Service/Collections Inbound Call Center ensuring customer service and production servicing standards were processed in accordance with student loan regulations. •Selected by upper management to help drive the integration of the inbound Customer Service and Collections Call Center pilot program, streamlining the inbound call process and increasing productivity.•Managed and coached employees with below average performance to realize required productivity levels. Employees were transitioned to other Call Center teams once performance levels were attained. Success rate: 100%

Parsippany, New Jersey

A $4.83 billion savings and loan bank with offices located in New Jersey, Florida and Washington DC.Managed the Consumer Credit Operations department, (30,000+ customer base and 25 direct reports), ensuring all consumer loan operational transactions were processed (payments, charge offs, etc.) and customer accounts (due date changes, deferments, payment counters, etc).maintained as required, in accordance with regulatory requirements.• Exceeded standards for all transactions processed throughout the conversion of the bank’s branch platform system, as noted by internal and external audits, without requiring additional staff and resources.

Ms, Instructional Technology Management, Final Gpa: 4.0

Web Design, Usability and Visual Literarcy Client Communications and Consulting Training in a Global Workforce Self Assessment.

Ms, Human Resources

Concentration: Organizational Leadership and Development GPA: 3.7

Bs, Business Administration