- Project management, coordination and delivery of development and integrations for core software solutions.- Insight and training to those within the business to leverage systems operationally and commercially.- Technical lead between the customer, sales and operations; providing coordination of projects that require and benefit from technological solutions.- Management of internal and external technological resources (IS, IT, BA, vendors).- Manage the development process and time lines – briefing vendors through to development delivery.- Provision of ‘hand over’ training where development is transformed into ‘business as usual’ – testing solutions, providing demos, delivering training to all relevant teams, support documentation.- Liaise, advice and delivery of technical projects (integrations, complex platform requirements, technical advisor).- Technical lead and support for sales in customer facing scenarios (phone or face to face).- Supplier negotiation.- Robust briefing for vendors & budget approval.- Collate, suggest and specify development opportunities.- Training teams – Web, Sales, Customer Services and Operations.

- Managing the web-to-print online solution.- Team Management – support, training, work management, 1:1’s, targets, projects, deadlines, reviews.- Task Management - project meetings and target assessments.- Vendor Liaison and Management – coordinating the development, problem solving, work management. - Automated workflow mapping, creation and management.- Research carried out for new software; including New Product and Software Development and testing.- Recruiting of staff members; from identifying the requirement to final appointment.- Creation of work, system and website help manuals.- Systems module configuration.- User acceptance testing.

- Daily running of the web-to-print solution - site creation, artwork, amendments, repairs, customisation and role-out.- Daily liaison and communication with London sales office; to satisfy customer requirements and deadlines.- Providing 1st, 2nd and 3rd line technical support for corporation departments, branches and clients.- Using desktop publishing and artworking skills to design and create design elements for websites.- Performing pre-press actions including typesetting, artworking, redrawing, proof analysis, re-working, outputting for various printing and machine processes.