Work closely with Workforce Management Sales Partners to configure custom solutions for Enterprise eTime and Workforce Manager.Review technical needs and analyze details to determine a solution.Tailor solutions to the specific needs of the client.Participate in responding to and configuring Requests for Proposal and Requests for Information.Analyze and configure new Workforce Management features in Enterprise eTime and Workforce Manager.Build interfaces to integrate data with internal and external solutions.Test, fix issues and configure in any ADP solution that integrates with Workforce Management.

Provide complex technical expertise and guidance to Implementation Consultants and Configuration Analysts.Mentor new and less tenured implementation associates.On-Shore HCM and Time Point of Contact for our Off-Shoring Configuration Analysts.Collaborate with the Implementation Mentors and tenured Implementation Consultants to continually work toward making our processes and tools more productive and efficient.Create documentation and job aids necessary to support technical services and setup.Troubleshoot issues using various online internal forums, solutions and resources.Handle implementation escalations and engage in an advisory role to resolve the situation. Meet with Managers and Team Leads on a regular basis to identify training and individual associate development opportunities.Work closely with Workforce Planning to assign all new business to the Configuration Analysts.Demonstrate strong detail, organization and multi-tasking skills.Manage target goals for projects with release deadlines.Educate and advise associates to ensure best practice requirements are met.Maintain up to date knowledge of technology and ADP software.Analyze, configure, test and document interfaces for a complete data integration solution.Work closely with client’s IT staff to determine any external integration requirements.Provide customized documentation and training for clients and associates.Communicate information clearly and concisely to project teams, both internal and external, to ensure cohesion while collaborating to ensure project milestones are met.Identify and communicate risks or issues to the project team that could impact the timeline .Collaborate with Sales partners to provide subject matter expertise to prospective clients.Operate well independently and as an individual contributor in a team environment.

Analyze client policies and procedures to develop and configure HCM/Time solutions.Perform detailed external system analysis to ensure client policies can be automated.Configure Enterprise eTIME to meet client’s policies and requirements using creative methods to ensure superior client productivity.Conduct an extensive solution delivery presentation for clients so they can begin user acceptance testing in their custom built Enterprise eTIME database/solution.Communicate highly technical information to clients in a format that clients can understand based on their skill set.Develop client relationships and frequent communication to achieve a successful overall client experience.Manage project plans and periodic progress reports. Proactively communicate project’s progress to the client and ADP Team.Virtually meet with clients to share data and communicate.Manage Absence Management meetings to demonstrate new features, difficult configurations and discuss open issues.

Communicate directly with clients to resolve complex PC issues.Diagnose computer problems, identify the problem source and determine the appropriate method of problem resolution.Work closely with Corporate to champion new versions of software for the region.Provide support to region operations, sales, client services and product installation departments regarding the resolution of PC related problems.Manage the design and content of the PC Support website to include processes, training material, schedules and support solutions.Ensure coordination, testing and distribution of new releases and manual updates both internally and to clients.Mentor new associates.

Develop and implement new methods to improve efficiency of operational and administrative function.Manage production scheduling to ensure productivity, efficiency and excellent customer service.Organize and verify detailed information on all extrusion reports before sending to production.Assist customers with quality control and scheduling issues; visit customers as needed.Provide management and sales with updates on current production information and forecasts.Create queries using AS/400 to transfer data to MS Access and Excel.Generate reports necessary to support organizational performance regarding scheduling, raw materials, the back log, inventory and customer needs.Effective in explaining and writing technical concepts to technical and non-technical people.Develop and present technical demonstrations to employees.Management reporting (inventory tracking, financial, production, sales forecasting) using MAS90’s report writer, Access’ reporting capabilities and Crystal Reports.