• Trusted advisor to clients across multiple verticals to drive value based on high level goals.• Promoted a high level of focus in the renewal process, securing a verbal commit to renew.• Transverse product through multiple departments in customer organization.• Track correspondence, cadence and account information with Gainsight/Salesforce.• Prepare visuals and conduct quarterly or bi-annual business reviews.

• Direct technical contact and advocate for customers.• Develop, prepare and disseminate detailed reporting metrics.• Monitor client assets and alert of any malware or fraudulent activities.• Provide mentoring and training to internal and external users of the RiskIQ platform.• Conduct customer calls to assess health and gauge involvement.

• Identify security threats and fraud.• Research threat actors using various open source intelligence tools.• Provide technical assistance to Customer Success Managers.• Communicate with registrants and registrars to eliminate security threats.

• Responsible for the oversight of seven Youth and Family Specialist.• Conducted weekly staff meetings and training sessions.• Hired and trained new employees, assigned case load, and conducted quality assurance checks.• Participated in team meetings with case managers and attorneys to establish needs of children and parents.• Assisted families in the DHHS system obtain proper parenting skills, employment, and life skills.• Prepared detailed daily notes to facilitate close communication with case managers.• Established goals and identified barriers for each client to achieve reunification.

• Experience in intelligence operations, training and analysis. • Developed and acquired intelligence products used for briefing future intelligence missions.• Familiar with National Geospatial-Intelligence Agency standard products.• Supervised and assisted with establishment of proper security format standards.• Responsible for the personnel security administration for over 300 individuals. • Conducted battlefield analysis for the battalion as a member of the Battalion S2.• Familiar with Joint Intelligence Operation Center functions and procedures.

• Responsible for preparing and conducting hourly briefings for commanders during critical missions in support of Operation Iraqi Freedom.• Created geospatial intelligence reference graphics for commanders in Iraq.• Maintained administrative control of the All-Source Analysis System. • Supervised and trained soldiers while developing intelligence products for daily missions.