Suzy Kuperschmidt Email & Phone Number

Scottsdale

•Provide customer service, respond to email inquiries and resolve customer issues•Created searchable database for local and archived customers•Research multiple media platforms for customer’s assets•Work closely with fulfillment, warehouse and management•Proficient in Microsoft Suite, use Memento software•Hand scan inventory into searchable Google document spreadsheet

Volunteer with other families affected by the loss of a loved one in an airplane crash.

Scottsdale

•Increased salon patronage and check average by creating offers on salon Website. •Created a customer database to actively market the Salon. Built the salon’s Facebook’s presence•Handled large amounts of cash and credit card receipts including reconciliation•Managed Leprechaun software for POS and end-of-day procedures •Provided customer service, answered phones, made appointments and maintained client database•Logged in receipt of AVEDA products and monitored/managed… Show more •Increased salon patronage and check average by creating offers on salon Website. •Created a customer database to actively market the Salon. Built the salon’s Facebook’s presence•Handled large amounts of cash and credit card receipts including reconciliation•Managed Leprechaun software for POS and end-of-day procedures •Provided customer service, answered phones, made appointments and maintained client database•Logged in receipt of AVEDA products and monitored/managed inventory •Quickly gained in-depth knowledge of AVEDA products and upsold customers regularly Show less

Volunteered with the families at Ronald McDonald House

Created PR opportunities for CEO and founder, Todd McFarlane, to promote product sales and in-market excitementComposed, proof-read and edited product packaging inserts and marketing materials along with daily updates for our sports and comics forums on the company Web site, www.spawn.comWrote in-house press releases, coordinated radio station and on-line promotions, maintained video and photo librariesPhotographed company events

Maintained the executive calendar (using Outlook), filing system (including legal agreements) and manualsActed as liaison to maintain intradepartmental communications with staff and management relating to administrative issues and project statusProvided support to management by scheduling daily meetings and other eventsDeveloped and maintained statistical EXCEL spreadsheets Handled correspondence to and from the C.E.O./C.F.O./President of Design Group, including highly… Show more Maintained the executive calendar (using Outlook), filing system (including legal agreements) and manualsActed as liaison to maintain intradepartmental communications with staff and management relating to administrative issues and project statusProvided support to management by scheduling daily meetings and other eventsDeveloped and maintained statistical EXCEL spreadsheets Handled correspondence to and from the C.E.O./C.F.O./President of Design Group, including highly confidential informationCoordinated travel arrangements and routinely tracked travel expenditures Show less

Supervised 12 international publishers in 35 countries and nine languages for company comic book titlesAttended annual Comic-Con International trade show in San Diego where I took meetings with current publishers and met with prospective publishers to publish our titles in their specific country/languageProof-read editorial content, reviewed and approved advertisementsApproved all foreign editions, before going to pressHandled all contract negotiations, disseminated information… Show more Supervised 12 international publishers in 35 countries and nine languages for company comic book titlesAttended annual Comic-Con International trade show in San Diego where I took meetings with current publishers and met with prospective publishers to publish our titles in their specific country/languageProof-read editorial content, reviewed and approved advertisementsApproved all foreign editions, before going to pressHandled all contract negotiations, disseminated information to prospective publishers, tracked royalty advancesRegistered comic book title copyrights with the Federal Register of Copyrights Show less

Planned and executed company presence at major trade shows including Comic-Con International, New York International Toy Fair, MLB, MLBPA, Sports Licensing and Phoenix Comicon. Oversaw entire event logistics, customer relations and coordination with leagues and vendors.

Education record

Special Education

Alpha Chi Omega

Education record