Susan Dolan work email
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Susan Dolan personal email
IT Professional with a background in Natural Science. Experience in materials science, pharmaceutical, consumer products, computer manufacture, and food and beverage industries. Expertise in Problem Management, Incident Management, Change Management, process improvement, technology implementation, software validation, hardware qualification, system management, systems analysis, and technical training. Passionate about ensuring quality and compliance, continuous learning, team development, and delighting customers.Specialties: IT Service Management, Requirements Gathering, Troubleshooting, Technical Writing, Problem Solving, System Analysis/Design and Implementation, Test Scenario Development, Test Automation and Defect Tracking using ALM Quality Center.
Corning Incorporated Via Pro Unlimited
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It Process AnalystCorning Incorporated Via Pro Unlimited Aug 2017 - PresentPainted PostManage the Problem Management tool and process, including creating and updating all Problem Management documentation. Ensure adherence to the Problem Management process. Produce and publish monthly metrics.
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Service Delivery AnalystCorning Incorporated Via Solu Technology Partners Jun 2015 - Aug 2017Painted Post, NyCollaborated with Service Delivery Managers, IT support personnel, 3rd party providers, and business personnel to analyze, improve, and implement processes and best practices for a Global Service Desk.Identified source data to be reported, determined appropriate method for managing the data, and leveraged analytical skills to transform data into understandable and actionable information.
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Problem Manager / Incident ManagerHewlett-Packard Sep 2010 - Mar 2015Designed, implemented, and managed the Problem Management tool and process, including creating and updating all Problem Management documentation. Conducted Problem Management tool and process training. Ensured adherence to the Problem Management process. Audited the Problem Management process to support continual service improvement.Audited and improved Incident Ticket quality. Worked to reduce Incident backlog. Ensured correct Incident Ticket prioritization. -
Quality EngineerHewlett-Packard Sep 2007 - Aug 2010Provided technical expertise and consultation for system validation and infrastructure qualification efforts. Produced customer satisfaction metrics for account executives. Maintained the account contract.
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Quality & Compliance ManagerHewlett-Packard Nov 2005 - Aug 2007Managed the extended Quality and Compliance team to ensure software validation and hardware qualification documentation were current and available for inspection by regulatory agencies.
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Validation EngineerHewlett-Packard Nov 2003 - Nov 2005Reviewed and approved all infrastructure documentation required to achieve and maintain compliance in a regulated environment. Managed the Quality and Compliance electronic document repository.
Susan Dolan Skills
Susan Dolan Education Details
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Management -
Keuka CollegeNatural Sciences/Mathematics
Frequently Asked Questions about Susan Dolan
What company does Susan Dolan work for?
Susan Dolan works for Corning Incorporated Via Pro Unlimited
What is Susan Dolan's role at the current company?
Susan Dolan's current role is IT Process Analyst at Corning Incorporated via PRO Unlimited.
What is Susan Dolan's email address?
Susan Dolan's email address is susan.dolan@hp.com
What schools did Susan Dolan attend?
Susan Dolan attended Keuka College, Keuka College.
What are some of Susan Dolan's interests?
Susan Dolan has interest in Children, Environment, Animal Welfare, Arts And Culture, Health.
What skills is Susan Dolan known for?
Susan Dolan has skills like It Service Management, Itil, Process Improvement, Service Management, Integration, Incident Management, Service Delivery, Testing, It Management, It Outsourcing, It Strategy, It Operations.
Not the Susan Dolan you were looking for?
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Susan D.
Want To Connect And Build A Career In The Insurance Industry? At The Bryant Agency, Symmetry Financial Group, We Offer 50+ Years Of Integrity, Expertise And Vision.Baltimore, Md1ey.com2 +442079XXXXXX
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Susan Dolan
New York City Metropolitan Area2intouchsol.com, gmail.com -
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Susan Dolan
Los Angeles, Ca2yahoo.co.uk, seowebmarketing.co.uk1 +44 790XXXXXXXX
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