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@corning.com
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Susan Dolan is listed as IT Process Analyst at Corning Incorporated via PRO Unlimited, based in Painted Post, New York, United States. AeroLeads shows a work email signal at corning.com and a matched LinkedIn profile for Susan Dolan.
Susan Dolan previously worked as Service Delivery Analyst at Corning Incorporated Via Solu Technology Partners and Problem Manager / Incident Manager at Hewlett-Packard. Susan Dolan holds Master Of Science (M.S.), Management from Keuka College.
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IT Professional with a background in Natural Science. Experience in materials science, pharmaceutical, consumer products, computer manufacture, and food and beverage industries. Expertise in Problem Management, Incident Management, Change Management, process improvement, technology implementation, software validation, hardware qualification, system management, systems analysis, and technical training. Passionate about ensuring quality and compliance, continuous learning, team development, and delighting customers.Specialties: IT Service Management, Requirements Gathering, Troubleshooting, Technical Writing, Problem Solving, System Analysis/Design and Implementation, Test Scenario Development, Test Automation and Defect Tracking using ALM Quality Center.
Listed skills include It Service Management, Itil, Process Improvement, Service Management, and 39 others.
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Painted Post
Manage the Problem Management tool and process, including creating and updating all Problem Management documentation. Ensure adherence to the Problem Management process. Produce and publish monthly metrics.
Painted Post, Ny
Collaborated with Service Delivery Managers, IT support personnel, 3rd party providers, and business personnel to analyze, improve, and implement processes and best practices for a Global Service Desk.Identified source data to be reported, determined appropriate method for managing the data, and leveraged analytical skills to transform data into understandable and actionable information.
Designed, implemented, and managed the Problem Management tool and process, including creating and updating all Problem Management documentation. Conducted Problem Management tool and process training. Ensured adherence to the Problem Management process. Audited the Problem Management process to support continual service improvement.Audited and improved Incident Ticket quality. Worked to reduce Incident backlog. Ensured correct Incident Ticket prioritization.
Provided technical expertise and consultation for system validation and infrastructure qualification efforts. Produced customer satisfaction metrics for account executives. Maintained the account contract.
Managed the extended Quality and Compliance team to ensure software validation and hardware qualification documentation were current and available for inspection by regulatory agencies.
Reviewed and approved all infrastructure documentation required to achieve and maintain compliance in a regulated environment. Managed the Quality and Compliance electronic document repository.
Women's Athletic Association, Student Senate, Class Officer, Alpha Sigma Kappa, Chi Beta Phi, Volleyball, Basketball
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Susan Dolan works for Corning Incorporated via PRO Unlimited.
Susan Dolan is listed as IT Process Analyst at Corning Incorporated via PRO Unlimited.
AeroLeads has found 1 work email signal at @corning.com for Susan Dolan at Corning Incorporated via PRO Unlimited.
Susan Dolan is based in Painted Post, New York, United States while working with Corning Incorporated via PRO Unlimited.
Susan Dolan has worked for Corning Incorporated Via Pro Unlimited, Corning Incorporated Via Solu Technology Partners, and Hewlett-Packard.
You can use AeroLeads to view verified contact signals for Susan Dolan at Corning Incorporated via PRO Unlimited, including work email, phone, and LinkedIn data when available.
Susan Dolan holds Master Of Science (M.S.), Management from Keuka College.
Susan Dolan is listed with skills including It Service Management, Itil, Process Improvement, Service Management, Integration, Incident Management, Service Delivery, and Testing.
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