Participation in the restart of the company with a new manager from scratch.Amount of employees: 150 people (when entering the company, the headcount amounted to 89 people).- formation of a TOP team for the company’s new goals;- formation of an HR team from scratch;- adaptation of all the company's processes to the current external conditions evoked by the pandemic (development of a full cycle of the company's operation under remote and mixed working conditions), minimization of risks of interrupting the company's production cycle;- participation in the formation and implementation of the Company's strategy;- formation of the organizational and management structure for the Company’s strategy and control over the recruitment process in accordance with it;- development of the methodology and implementation for the basic HR processes from scratch (selection, adaptation, motivation, HR brand, corporate culture, training, talent management);- organization and performance of Hackathons and other professional events in the territory of the Company;- control over HR records and labor safety maintenance- budgeting;- HR processes automation;- Preparation and submission of reports in accordance with the requirements and terms.

Development of sales network through call centers, marketplaces, online store, retailThe company employs over 1000 people, 7 call centers in Asia, Latin America, Africa, and Arab countries. The central office is located in Russia (Management - Moscow, IT block - Novosibirsk)- company management;- execution of GD’s duties during his business trips and vacations- coordination of departments;- organization and control over staff recruitment and training;- control over the provision of high quality services / goods (control over the search for manufacturers and courier services);- conclusion of contracts, settlement of administrative issues;- control over the implementation of the sales plan and approved budgets;- negotiations with customers, contractors, partners and representatives of the top officials of partner countries;- development and improvement of business processes (transformation of the company in accordance with the strategic development plans);- implementation and control over the company’s operational standards in Russia and globally;- direct management over the business development (scalability of countries and increase of volumes in current locations);- direct management over the financial and legal service and HR department;- setting and control over the compliance standards; - control and participation as the Customer in some areas of automation of the company’s processes (integration of international financial systems with 1C, training platforms).

Organization and participation in all HR areas of the company in the company’s key IT departments.

Startup. Organization of HR operations in all directions from scratch.- formation of an HR team within the company;- development and implementation of the HR cycle (consistent integrated approach to the personnel management);- development and implementation of the company’s organizational structure;- introduction of selection processes (in 2016, the amount of staff increased in more than 4 times);development and implementation of the adaptation system (with the company’s rapid growth, staff turnover amounted to 11%);- development and support of the HR brand;- talent management;- improvement of personnel involvement (including measurement of eNPS);- financial and non-financial motivation;- budgeting;- formation and development of corporate culture;- planning and performance of multipurpose internal events (including offsite corporate parties, teambuildings for squads and divisions);- development and implementation of personnel assessment (without involving external providers among others);- training (including foundation of the internal corporate university);- dealing with conflict situations;- development of internal documentation;- reporting / metrics / analysis.

2013 – increase of staff in more than 2 times2014 - focus on quality development and management2015 - crisis management- planning, protection, control over the HR budget execution;- development, implementation and organization of personnel adaptation measures;- development of rating systems for various categories of employees;- staff motivation;- analysis of the current loyalty / involvement of personnel and implementation of projects to increase it;- organization of personnel recruitment;- development of the Company's HR brand;- development of corporate culture (creation of a corporate core of competencies used as a basis for selecting candidates and assessing the current personnel);- formation of the personnel reserve;- performance of activities aimed at the improvement of communications between the departments;- settlement of conflict situations;- performance of psychological assessment when recruiting the management team (socionics);- participation in the planning and solving of strategic and tactical goals as part of personnel management based on the company's development strategy in the following areas: selection and recruitment of personnel, adaptation, training and development, assessment, motivation and salary; - development and implementation of corporate documents regulating work with personnel in the company (from scratch);- collection and analysis of statistical measures for the company / HR-metrics;- audit of the HR records and its further adjustment in accordance with the current labor legislation;- organization of internal and external training (foundation of the Corporate University);- organization and performance of corporate events;- involvement of the personnel in the social life (charity);- reduction of the staff turnover (from 34% to 13%);- 92% of the employees are involved in the company’s internal life;- development and implementation of the internal loyalty programs aimed at the development of our products.

Supervision of all HR areas in the International Development Directorate:- optimization of the organizational structure and optimization of interaction processes between departments;- optimization and implementation of the KPI system;- development and implementation of the HR policies and procedures in accordance with the strategy of the Shareholders;- development of normative and regulatory documentation;- HR planning, formation of the personnel reserve;- development, maintenance of corporate culture, organization of corporate events;- close cooperation with the Company’s international offices (about 30 countries);- search for TOP positions for the projects in non-CIS countries;- dealing with all HR-related issues in non-CIS countries (business trips, compensation, accommodation, voluntary medical insurance, extension of contracts, etc.);- preparation of reports for the Vice President and Shareholders;- organization of training and development of personnel (product / personal trainings);- budgeting within the directorate, monitoring of budget compliance;- advising services for the company’s’ top management / employees;- implementation of start-up projects (launch of new companies in the Russian Federation, full management / supervision of all issues until the Company starts its operations in full).- participation in international exhibitions, conferences;- labor market monitoring;- participation in large projects for the holding to increase the personnel involvement in the company’s operations (financial, non-financial motivation);- labor safety.

Credit Collection Group (International collector company, holding)Head of HR Department (1 year contract, start-up)- foundation of the Human Resources Management Department from scratch;- participation in start-up;- organization of all HR directions (recruitment, development of personnel, training (internal, external), trainings, HR records keeping, personnel assessment ...);- recruiting for TOP positions- working with universities and organization of participation in major job fairs;- preparation of strategies for mass recruitment;- working with the regional network;- budgeting, cost control;- reporting for the Company’s management;- writing of provisions, regulations for the Company, development of reporting forms for the Company;- creation and optimization of the Company’s organizational structure depending on the strategies of business development;- calculation of salaries for the Company's employees (for the main division);- building of communications between departments (matrix of responsibility);- preparation of motivation schemes for the employees;- organization of corporate events;- management of the maintenance and supply department ;- personnel rotation (planning of personnel development for the future period);- optimization of the headcount;- full scope of work on the Company’s personnel management (supervision of all heads of the Company’s divisions);- personnel selection (TOP management);- preparation of materials for trainings and their implementation, development of training programs for employeesand other tasks.

- Organization of the department work “from scratch”; - Recording working time; - Management of the personnel department (recruiters, specialists in human resourse records management); - Personnel selection (management of all vacancies in the Company (in Russia, neighboring countries and beyond); - Direct search for candidates (headhunting); - Search for candidates via the Internet (sites about work, active participation in professional forums); - Psychological assessment of candidates (determination of the social type of candidates); - Search for staff for the overseas projects of the Company; - Cooperation with the CA (staffing company); - Maintenance of four legal persons of the Company in 1C: Salary and HR management 8.1; 1C: Salary and Personnel 7.7; - Consultation of employees on personnel issues; - Budgeting (expense substantiation); - Organization and conduction of training, lectures for the staff on various subjects; - Adaptation of personnel (including the holding of an introductory presentation on the Company for new employees). Development of procedures of supervisory responsibility (mentoring), tracing of the process of the adaptation of a new employee during the probationary period; - Development of informational brochures (folder beginner); - Working with internal staff (rotation, monitoring of employee satisfaction, etc.); - Preparation of reports for management, protection of reports at meetings of top management; - Design and writing of internal policies and regulations; - Analysis of the labor market (Russia, countries); - Organization of the training of personnel; - Construction of motivational schemes in cooperation with the Heads of Departments; - Conducting interviews, surveys of the staff (compilation of materials for the survey realizations); Maintaining of the corporate spirit of the Company.

- Organization of the department work “from scratch”; - Recording working time; - Management of the personnel department (recruiters, specialists in human resourse records management); - Personnel selection (management of all vacancies in the Company (in Russia, neighboring countries and beyond); - Direct search for candidates (headhunting); - Search for candidates via the Internet (sites about work, active participation in professional forums); - Psychological assessment of candidates (determination of the social type of candidates); - Search for staff for the overseas projects of the Company; - Cooperation with the CA (staffing company); - Maintenance of four legal persons of the Company in 1C: Salary and HR management 8.1; 1C: Salary and Personnel 7.7; - Consultation of employees on personnel issues; - Budgeting (expense substantiation); - Organization and conduction of training, lectures for the staff on various subjects; - Adaptation of personnel (including the holding of an introductory presentation on the Company for new employees). Development of procedures of supervisory responsibility (mentoring), tracing of the process of the adaptation of a new employee during the probationary period; - Development of informational brochures (folder beginner); - Working with internal staff (rotation, monitoring of employee satisfaction, etc.); - Preparation of reports for management, protection of reports at meetings of top management; - Design and writing of internal policies and regulations; - Analysis of the labor market (Russia, countries); - Organization of the training of personnel; - Construction of motivational schemes in cooperation with the Heads of Departments; - Conducting interviews, surveys of the staff (compilation of materials for the survey realizations); Maintaining of the corporate spirit of the Company.

- Development of job descriptions; - Conducting testimonials; - Recruitment (monitoring of the labor market, advertising in the mass media, the Internet, working with universities, attraction of candidates, conducting interviews (multi-stage personnel selection), verification of information about the applicants); - Writing jurisdiction for open vacancies; - Adaptation and motivation of the staff; - Maintaining more than 20 vacancies for specialists at all levels (managers, professionals, workers) and in different specializations at the same time; - Regional recruitment, management of regional projects; - Experience in direct searches for candidates; - Internal and external monitoring.