Responsible for creating and nurturing relationships with prospective and existing customers to support the placement of Airbus aircraft and services. By building trust and developing a deep understanding of the customer’s business, we are able to find opportunities which are mutually-beneficial while striving to exceed customer expectations.

Led a team of 8 Account Directors focused on exceeding sales goals while simultaneously managing customer support topics through to resolution. Using my industry experience and organizational knowledge, I supported my team members with a coaching approach. I championed best practices as well as more efficient ways of working - all while maintaining focus on building relationships, increasing sales and providing top-notch customer support.

As a CSD my customers were American Airlines, JetBlue Airways and Frontier Airlines. I led cross-functional teams to support daily airline operations, customer support initiatives and multiple simultaneous large-scale programs. Ensured customer satisfaction within American Airlines, JetBlue Airways and Frontier Airlines by managing relationships with working, senior, and executive leadership–level customers while facilitating clear, cross-functional communication between teams. Drove successful business development and change by collaborating with management and external organizations to develop strategic plans based on market knowledge and key analyses.Key achievements included:➣ Project Management & Leadership: Oversaw high-priority, large-scale projects with successful collaboration across internal and external teams. Conducted market research and analysis to make strategic decisions that affected the course of business development.➣ Customer Support: Resolved escalated issues quickly and efficiently. Identified commercial, personnel, and fleet issues to streamline operations and promote a positive experience.➣ Sales: Significantly increased sales by working closely with internal sales teams to identify new opportunities.

In this role, I managed a portfolio of 5 airlines and 15 suppliers providing: avionics, system, powerplant and interior parts for Airbus aircraft. Additionally, I spent 6 months heavily focused on a '"get-well" cabin project aimed at correcting defects and improving customer satisfaction for a major US carrier. In addition to my daily tasks, I also spearheaded a diversity initiative at Airbus Americas and served as an ambassador for a similar initiative in Europe.Key achievements included:➣ Project Management: Spearheaded customer satisfaction initiatives. Launched program to improve diversity and inclusion in the workplace.➣ Customer Satisfaction: Fostered positive relationships with customers and suppliers. Analyzed customer feedback to create new policies and resolve ongoing issues.

In this position at Airbus Americas, I used my extensive industry knowledge to assist in multibillion-dollar aircraft sales campaigns. I also served as Assistant Director of the Crisis Control Team.Key achievements included:➣ Aerospace Industry Research: Wrote a newsletter on emerging trends within the industry.➣ Event Marketing: Represented company at trade shows, events, and conferences. Established key relationships with industry leaders.➣ Campaign Management: Contributed to Airbus' sales goal by advising team on current campaign strategies and competitor strengths. Directed United Way fundraiser at eight sites nationwide.

As Pleasure and Business Underwriter, I underwrote appropriate terms and training requirements for prospective clients. I also fostered positive, long-term relationships and educated insurance agents in policy language and interpretation.Key achievements in this role included:➣ Risk Management: Assessed risk and underwrote appropriate terms and training requirements for each prospective client. Developed underwriting guidelines with the Pleasure and Business Senior Vice President for the Department’s seaplane program.➣ Leadership: Created and managed the Pleasure & Business Department in Seattle branch office with the responsibilities of winning new business and renegotiating terms of existing policies; delivered ~$3M of business to the organization over nine months. ➣ Interpersonal Communication: Combined relationship-building and robust work quality standards to create successful business connections with insurance agents. Represented the company at various aviation functions while engaging with agents and current and prospective customers.

In this role, I directed landside logistics, such as assigning gates to aircraft and monitoring the flow of passengers boarding and unloading from flights.Key achievements in this role included:➣ Airport Management: Monitored daily operations for compliance with standard operations procedures and federal aviation regulations. Managed daily airport functions, oversaw traveler safety, and assisted other personnel at domestic and international terminals. ➣ Operational Delivery: Assisted with the supervision of ground handling services and passenger loading; oversaw and helped troubleshoot any issues that arose within the terminal or with passengers.➣ Emergency Logistics Management: Managed landside logistics during and after an emergency landing of an MD-80. Coordinated an investigation of a passenger fatality over international waters with various federal, state, and local authorities upon arrival of the aircraft.