Samantha Little Email & Phone Number

Tewksbury, Ma 01876

• Responsible for training new personnel for server/bartender positions• Followed all safety and sanitation policies to uphold proper health standards• Skillfully promote items on beverage lists and restaurant specials• Consistently provided professional and engaging service while addressing and resolving complaints• Raised money for charities (Boys and Girls Club, Pine Street Inn, Dana Farber etc.)

Beverly Ma

• Ensure consumer financial transactions are being handled accurately, timely and efficiently• Monitor and analyze overall business operational tasks to ensure & guarantee customer needs are fulfilled • Create standardized reports• Train internal organization on systems and/or reports• Assist with project management, planning and coordination activities• Manage multiple accounts• Perform quarterly audits• Ensure CRM systems are working properly• Analyze and resolve creditor payment issues• Post cash receipts

Beverly, Massachusetts

• Assist and reconcile benefits including 401K, medical, dental, gym membership and voluntary benefits• Maintain I-9 forms and employee files • Weekly payroll• Organizing and planning events • Ensure consumer financial transactions are being handled accurately, timely and efficiently• Monitor and analyze overall business operational tasks to ensure customer needs are fulfilled • Create standardized reports• Train internal organization on systems and/or reports• Post cash receipts• Pay invoices• Report directly to the President and VP of the company• Manage calendars for VP and President of the company

Previously Known As S & N Debt Solutions

• Utilize multi-tasking abilities in a fast-paced environment where 120+ calls a day is required• Responsible for keeping contact and building rapport with assigned clients• Responsible for obtaining appropriate documentation and information needed from enrolled clients• Utilize excellent communication skills to assure clients of company’s mission statement• Explain to clients ways they could expedite their time in company’s program• Counsel clients and provide them with information or documentation when necessary • Handle escalated client calls and responsible for the reduction of customer attrition• Responsible for training new personnel for Client Services Department • Exceeds company’s goal expectations in Client Service Department

• Assisted and resolved customer complaints

Bachelor Of Science, Business Administration; Human Resources

Associate Of Science, Fashion Merchandising

High School