Swapna Oundhakar Ms,Mba Email & Phone Number

Orlando, Florida, Us

Seattle, Wa, Us

Peachtree Corners, Ga, Us

Roseland, New Jersey, Us

As the Director of Product Management, I set the vision, strategy, and roadmap for ADP Vantage HCM(R), a SaaS HCM platform for large fortune 500 clients paying >2M employees. I also executed product vision and led multiple teams in close partnership with Engineering, UX, Sales, Marketing, Implementation, Product Operations to ensure new solutions were built and effectively positioned to be sold, implemented, and serviced.I designed and implemented strategies to achieve objectives, maximize revenues, profits, and market share while streamlining overall operations for customer service. I also played a pivotal role in vision building, goal setting, and building productive relationships with key decision-makers to further strategic goals and increased sales opportunities.Key Achievements:• Led a multi-year product modernization initiative to migrate to the public cloud (AWS) that enabled faster product releases from 3 releases a year to 20+ releases with an annual Opex saving > $1M.• Setup and led product Advisory Councils and other voice of client processes that improved the customer experience and led to an increase in NPS scores.• Spearheaded a customer experience initiative that delivered a mobile-first user experience • Improved product management processes by implementing a behavioral analytics tool (Pendo) to measure new/released features and improve adoption

Paris, France, Fr

As a Senior Consultant, I managed complex IT projects for large telecommunication organizations. I oversaw a $1.5M project to migrate data from legacy systems to a critical $250M IT infrastructure development engagement for a leading telecom.Furthermore, I established communication and rapport with key accounts to improve customer service and brand loyalty, resulting in increased product feedback for enhanced design and quality improvements. I also strategically planned & conceptualized creative, out-of-the-box strategies to enhance business accounts and ensured business growth strategies are met.Key Achievements:• Spearheaded an initiative to create a Telecom Product Catalog consisting of 10,000+ Verizon products, services and rates, by consolidating data from multiple systems.• Led major integration project for integrating client with Verizon / MCI as part of a multimillion-dollar deal and conducted impact analysis and estimated cost and duration for designing an order management solution (from inception to billing)• Increased revenues ~ $1M by identifying opportunities and advising senior management.• Earned client award and highest rating and nominations for a team player and eventual promotion for outstanding performance

Masters Of Business Administration

Ms, Computer Science

B.E, Computer Science