• Successfully incorporated 2 wholly-owned subsidiary company of Datakrew in India• Implemented and optimized the supply chain for ITUS, Datakrew’s patent-pending EV mobility device, resulting in a 4% improvement in efficiency and a 10% reduction in costs.• Spearheaded Datakrew’s IoT division, overseeing the development and delivery of over 60 IoT-based Smart Agri, Buildings, and Water solutions. Implemented technologies such as LoRaWAN, and AIoT.• Launched a new business line… Show more • Successfully incorporated 2 wholly-owned subsidiary company of Datakrew in India• Implemented and optimized the supply chain for ITUS, Datakrew’s patent-pending EV mobility device, resulting in a 4% improvement in efficiency and a 10% reduction in costs.• Spearheaded Datakrew’s IoT division, overseeing the development and delivery of over 60 IoT-based Smart Agri, Buildings, and Water solutions. Implemented technologies such as LoRaWAN, and AIoT.• Launched a new business line achieving 100K USD ARR within the first year, with minimal marketing spend. Secured government contracts with NTPC & BPCL, onboarding over 40 clients.• Led market research for Oxred's (EV Intelligence platform) using an agile approach. Identified key market needs, validated the product idea, and accelerated time-to-market by 5%.• Led the development of an IoT-based water quality monitoring system with real-time dashboards & reports, reducing water usage by 20%. Show less

Global operations | Customer Experience• Developed a measurement framework on customer channel preference to identify customer loyalty and pain points.• Increased digital channel adoption for setting up Travel Notification by 11%.• Formulated the threshold ‘hold-time’ for call abandonment and reduced callback rate by 7%.• Streamlined the results of various business initiatives on customer metrics (%Self- service rate, digital adoption etc.)

Customer Engagement | Digital Marketing• Improvised Customer Engagement KPIs by building analytical models.• Developed linear regression model on C-SAT data to identify critical factors affecting customer satisfaction level.• Analyzed call disposition data and executed action plans that reduced wrong no. percentage by 30%.• Organized initiative to build time-series models using historical data to predict lead generation in Q3, 2017.

Application Developer (SAP BW/BI)• Involved in data modeling & analysis, ETL, end-user reporting.• Executed strategic analysis of Reports for business analysis and decision making.• Worked extensively on BEx Analyzer in building Queries using Filters, Variables, Structures, Restricted Key Figures, Calculated Key Figures, Conditions, Exceptions and created aggregates for frequently used queries.