Delivery Head
CurrentDelivery Activities:1. Manage and deliver consulting projects in the domain of Business Continuity, Information Security, IT Disaster Recovery, Asset Management, Enterprise Risk Management, Data Privacy, IT Governance, Cloud Services, Business Process Excellence, Quality, Occupational Health & Safety and IT Service Management within the set goals.2. Resolve project issues and provide timely solutions.3. Timely response to all customer queries within the SLA.4. Forecast project risks and bring to notice of the Country Director.5. Follow-up and monitor invoices and billings as and when milestones are completed.Pre – Sales / Business Development:1. Support sales for prospecting and lead generation for all domains.2. Attend client meetings with the sales team when needed.3. Monitor and manage regular updates on Digital Marketing.4. Provide pre-sales support, proposal development, costing and other relevant information needed.5. Evaluate and propose changes in Sales Pitches and supporting sales collateral making.Mentoring Junior and Senior Consultants 1. Support juniors and seniors where required.2. Perform Echo Training on Expert Domain on planned frequencies.Training1. Support in Content Development / Course Outlines / PPT reviews.2. Deliver and conduct training in the following areas: - Business Continuity Management System (BCMS). - Information Security Management System (ISMS). - Enterprise Risk Management (ERM). - Asset Management System (AMS) - Quality Management System (QMS). - IT Service Management (ITSM). - Security Risk Management. - IT Disaster Recovery. - ITIL 4 - Audit Approach and Practices.Internal Projects1. Complete internal assigned projects.2. Support and proactively participate in employee engagement projects.E-Learning & LCDS Products1. Design and develop content for learning products and services.