Swapnil Chavan Email & Phone Number

5 + years of experience in IT infrastructure and operations with core process.Presently working as a Project Lead in Cloud Operations / Azure / Salesforce-ITIL V4 Certified-Certified on- Azure Fundamentals-Trained on- Agile Scrum Master Leading the critical incidents in application Management Support, troubleshooting the production issues. Interacting with different stakeholders from multiple regions.Incident, Change, Problem Management, along with Root Cause Analysis.Experience in handling a team and managing the work tasks. Experience in working on ITSM tool like Service Now, Remedy, JIRA.Using App-Dynamics, Business Availability Center tool for application performance management.Expert in handling Business Continuity plan testing (Disaster Recovery).Managing major Production releases and co- ordinating with multiple teams.Preparation of SOP, SMTD, KB articles for different applications and components.Undergone various internal trainings to enhance knowledge on RCA techniques, Lean, Professional skills, Defect fixing.Application Packaging for Win7 & Win10 using HPCA / SCCM.