Swapnil Kumar Email & Phone Number

Delhi, India

Delhi, India

Gurugram, Haryana, India

• Served as Product Manager at Policybazaar, a leading online platform offering a wide array of insurance products and services. • Gathering new product requirements from internal and external stakeholders and strategically planning product development to align with business objectives. • Engaging with stakeholders to understand and address the diverse needs of end customers, facilitating tailored solutions. • Coordinating with internal and external technical teams to facilitate diverse API integrations. • Conducting thorough data analysis to discern business and product trends, evaluating the impact of specific functionalities before and after implementation. • Technical solution planning, creating wireframes, writing Jira stories, and managing sprint planning for Agile product development

Tempe, Arizona, United States

Led as Senior Product Manager at BatchService, a tech product company specializing in real estate and voice solutions. • Ensured market differentiation and demand for BatchDialer and BatchLeads by continuously introducing innovative features and refining existing functionalities • Contributed to BatchLeads platform, facilitating property listing and viewing for buyers, sellers, agents, and investors, by integrating BatchDialer with various real estate software. • Spearheaded product roadmap planning on a quarterly and annual basis, along with OKR planning for each quarter. • Gathered comprehensive product requirements from diverse stakeholders including CXOs, Product & Marketing, Sales, QA, and customer support/service teams. • Conducted in-depth research on competing products and market trends to inform strategic decisionmaking and product development initiatives. • Managed project planning, Epic, Stories, and tasks in Jira, ensuring effective project coordination. • Orchestrated wireframe creation and design finalization, coordinating discussions with crossfunctional teams and stakeholders. • Led sprint planning, QA planning, and release management, ensuring seamless product development. • Conducted regular meetings with CXOs, product and marketing, sales, quality, customer support, and service teams to ensure effective communication and collaboration.

Bengaluru, Karnataka, India

• Spearheaded end-to-end project implementation as Product Lead Implementation Engineer at Acqueon Technologies Pvt. Ltd. • Managed all aspects of project execution, from kick-off to go-live, including product demos, requirement gathering, and UAT sign-off. • Exclusively managed clients from the USA and Canada, providing tailored solutions and dedicated support. • Acted as the primary point of contact for customers, facilitating technical discussions, solution proposals, and implementations. • Conducted project kick-off sessions, and discovery meetings, and coordinated internally with engineering, product, and customization teams. • Successfully integrated Acqueon Engagement product with various platforms such as Amazon Connect, Twilio Flex. • Conducted product demonstrations and end-to-end testing with diverse use cases.

Gurgaon, India

• Led complete Dialer Infrastructure at PolicyBazaar, spearheading development, management, and support of Asterisk PBX System. • Managed a team of 15 professionals, including Asterisk, full stack developers, and Dialer support engineers. • Managed 60+ Asterisk servers across pan India, overseeing 300 PRIs infrastructure and 150,000 SIP channels for robust telephony operations • Proficient in writing and maintaining basic and complex Asterisk Dialplans. • Configured SIP PRIs from TATA, Vodafone, and Jio, demonstrating adaptability in telecom setups. • Devised Dialer strategies aligned with operational requirements and client needs. • Spearheaded planning, design, and implementation of voice infrastructure and applications for a 7,000-seat call center. • Architected applications using various versions of Asterisk tailored to specific requirements. • Managed end-to-end implementation, spearheading server configurations and infrastructure requirements. • Orchestrated seamless integration with multiple third-party applications. • Delivered solutions including Click-To-Dial, OBD campaigns, WFH model, PRI Failover, Automatic Caller ID Reputation, and Voice Bot. • Integrated in-house calling solutions with vendors like Knowlarity, Exotel, and MyOperator to enhance call-answer ratios in sales campaigns.

Noida Area, India

• Handled a U.S. credit card collection process, Client name- Credit One Bank, United States.• Complete campaign management- Campaign & agent monitoring, Leads upload, Taking care of the entire• Dialer matrix (Idle, Abandoned, Connect, Contact & process’s target etc). • Reports management- Hourly, Daily, Weekly and Monthly reports. • Data Analysis on various parameters.• Dialer Strategy- Preparation of various types of Dialer strategy to get the maximum productivity.• Forecasting, Staffing, Scheduling. • Dialer training to new hired agents.

Gurgaon, India

• Handled various International & Domestic processes, Sales, Survey, Education and Travel processes.• Complete campaign management & creation of Outbound & Inbound- Application, Campaign, Agents,Call-Tables, Table Definition, Call Data Definition, Reports, Dialer strategy and Data analysis.• Server Side Activities & Troubleshooting- Maintaining of Aspect Dialer Servers such as TA, ApplicationServer, Aspect PDB Server and Center cord Server,Cc2dcp ,portal Services ,Summarization Services, Gateway, circuit configuration, Extension configuration, reset Aspect Components, Coordination with the Aspect Support team.• Installation and configuration of Aspect Hot Fix, CodeMod version, Aspect Components, Aspect Patches• IVR Designing on Aspect unified IP 6.6.• Developed online CDR application to verify telecom bills for entire outbound dialing using vb.net & sql server.• Management of Sql Server- Database Backup, Performance Tuning, Replication, Mirroring, Object creation like Procedure, View, Trigger, various type of simple and complex query development etc.

Gniit, Software Development, A+

Bachelor Of Commerce (B.Com.), Accounting And Business/Management

Activities and Societies: Fought election and got elected Commerce Representative..