Swapnil Raut Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

On contract via Tech MahindraIn Boral Limited, I was associated with Application Service Management Uplift Project for Concrete and Quarries operations. This project aim was to establish transition & implement day to day ICT support servicesAs a Business Analyst, my focus was on gathering client requirements by conducting various workshops and interviews with stakeholders. Produced process diagrams and identified areas of process improvements. Documented Service Management Guide for Application support team and prepared Application Understanding Document to summarise key information related to core applications and its functions

Mumbai, India

During professional association with TCS I worked on projects with Citibank N.AKey responsibilities: • Liaise with clients to gather requirements, perform system analysis, finalize technical/functional specifications • Act as a vital link between operations, production support and UAT • Manage post validation testing; review test casesI was also accountable to provide new system enhancements presentations to all Trade Managers. Trained user groups for better understanding of TRIMS applicationKey Competencies AcquiredProject Coordination● Performance Reporting ●Communication Management ● Requirement Gathering ● Post Validation Testing & Presentation ●Training & Development ● Team Coordination

Mumbai, India

I initiated my professional career with ICICI Bank where I worked on projects delivering values and benefits across centralised operations and branch users.Key responsibilities: • Feasibility Analysis, Business Requirement Specification document • Technical Document review • Test Cases, User Acceptance TestingDuring my tenure at ICICI Bank, I acquired the merit of implementing process improvements and lean methodology projects with the assistance and support of the centralized Quality Team. I liaised with various software vendors to understand the technical implications of the product developed.Key Competencies AcquiredProject Co-ordination ● Project Execution & Management ● Quality Projects ● Documentation & Reporting ● Business Requirement Gathering ● Team Management