Swapnil Jain Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.• Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.• Communicated effectively with counter customers to answer questions and make recommendations.

Toronto, Canada Area

• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.• Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.• Maintained composure and patience in face of difficult customer… Show more • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.• Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.• Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.• Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources. Show less

Gujarat, India

Assist clients everyday by giving them information about the services offered by the company and carrying out field visits.Supervise office interns and guide them in sales marketing and advertising.Provide editing, copying, and typing services for marketing emails.

Postgraduate Diploma, Computer And Information Systems Security/Information Assurance

Graduate Certificate, Information Technology

Engineer’S Degree, Information Technology, A