Product Line Manager For Services, Npi
Current• Developing a new service tier with high touch support to deliver a smoother operational experience and meeting customer needs, with focus on providing proactive insights and next steps.• Creating simple professional service packages, for Day 0 and Day 1 network requirement of customer helping them easily understand the offering and choose the write option. • Creating service support customers in adopting new products, adding an extra layer of support to existing maintenance offerings for small enterprise and commercial customer. • Collaborating with delivery teams to streamline processes for customer requests and drafting a Business Requirement Document (BRD) for integrating Juniper SFDC and new ticketing tools.• Administering creation of Roadmaps, deliver customer presentation, discounting analysis and approval, working on collaterals and marketing activities • Implemented a pilot program for targeted customers.• Launched a promotional initiative.• Delivered training sessions for Sales and Solutions Engineers.• Position the right service to the customer.• Custom services creation and additional discounting for multi-year deals.
