Working with Google Pay as City Manager. Handling Rest of Telangana

• Overseeing and managing the operations of Hyderabad from Nov 2023 till date and the rest of Telangana from Jul 2023 till Oct 2023 to drive growth, enhance operational efficiency, and deliver excellent results.• Formulating and executing comprehensive strategies to achieve and surpass business objectives by setting clear goals, designing action plans, and mobilizing teams to reach targets.• Driving sales and marketing activities, improving market share by identifying new business opportunities, and launching successful initiatives to tap into previously untapped areas.• Spearheading a team of 3 high-performing Area Sales Managers and the Key Account Management (KAM) team.• Overseeing merchant acquisition and ensuring the maintenance of acquisition quality. • Developing strategies for base, transaction, and GMV growth. • Successfully deploying Sound Boxes, achieving active Sound Box base growth and driving revenue through Sound Box rental. • Implementing initiatives to win back inactive merchants and achieving revenue growth with targeted revisits. • Executing cross-selling of business loans, shop insurances, ECS, store cash, and EDC. • Leading efforts in Field Sales Executive (FSE) participation, retention, and attrition control.

• Developed comprehensive sales strategies, identifying target markets and customer segments to increase market share.• Generated detailed sales reports and presented findings to senior management to aid strategic decision-making.• Effectively managed challenges and crisis, making timely decisions to ensure minimal disruption to business operations.• Managed a team comprising 5 Team Leaders and 5 Group Leaders, overseeing various aspects of team performance.• Monitored TL Gate meetings, ensuring effective communication and collaboration.• Tracked FSE participation and FSE productivity in all activities at the Team Leader level, focusing on achieving targets.

• Oversaw both B2B government segments and B2C segments, handled all bucket collections and new acquisitions from the existing customer accounts, focusing on value and number-wise collections, retentions, and reducing churn, covering the entire Rest Of Telangana State (ROTS).• Collaborated with the finance team to ensure the timely settlement of agency claims and customer settlements.• Prioritized completing AV within the TAT for postpaid retail/B2B accounts. • Conducted customer education workshops across the zone and addressed customer queries.

• Enhanced bucket collection efficiency, covering all buckets (value & number wise) with a segment-wise approach. • Executed timely settlement of agency claims in collaboration with the finance team. • Followed legal approaches for B2 and B2+ bucket customers to maximize collections through settlements.

• Led sales initiatives encompassing LAPU Tertiary, MNP, VAS Up-selling, and DTH offerings.• Maintained oversight over customer support operations, carried out monthly outreach, and ensured the activation of ASCs. • Instrumental in the management of all FR stores across the zone in terms of service operations. • Supervised a team of three store managers responsible for overseeing store operations and sales and reported directly.

• Managed territory distribution, fully owning the market for impactful CMS & RMS growth through distribution KPIs. • Built a robust distributor infrastructure by expanding Transacting Lapu and Sim outlets, overseeing a dedicated FSE team. • Trained the FSEs on new product launches, monitored performance, and implemented recognition programs. • Ensured a competitive edge over rivals by closely monitoring and countering competition schemes in the territory. • Maintained distributor stock levels with timely investments and upheld stock norms. • Enhanced Share of Gross Adds through retailers for increased revenue market share.

• Optimized recharge availability by expanding retail reach and ensuring new product placements. • Timely communication of schemes and product launches to distributors and retailers. • Acted as a SPOC for the 3G launch, coordinating impactful activities such as retailer meetings, bike rallies, prime location visibility, and SMS blasts, aiming to increase TOMA.